Dust Speck Under Glass

Discussion in 'iPhone Tips, Help and Troubleshooting' started by sdsvtdriver, Dec 1, 2008.

  1. sdsvtdriver macrumors 65816

    Joined:
    Jul 31, 2008
    Location:
    Southern California
    #1
    :(

    Today I noticed a 'big' white dust spec under the glass of my problem-free iPhone. I have an appointment with the Apple store tomorrow.

    Do they have the ability to remove the glass and clean this onsite? I really don't want another phone if it is a refurb. I haven't had any of the common signal, call failed, dropped call, or battery issues others have had.

    thx.
     
  2. nickspohn macrumors 68040

    nickspohn

    Joined:
    Jun 9, 2007
    #2
    They won't repair right there, they will give you a new iPhone 3G.

    It's 50/50 being refurbished. If it's in a plain white box, then you could possibly ask and see what he says since it will be a refurb, but if there is a picture of an iPhone on it and it's black (or white) then it will be new.
     
  3. iVeBeenDrinkin' macrumors 65816

    iVeBeenDrinkin'

    Joined:
    Oct 17, 2008
    #3
    More info is needed. If your within 14 days, they will give you a new iPhone. Out of 14 days, a "genius" will look at it and decide what to do. The "genius" will either tell you to take a hike or, replace with a refurb. They will not fix it and, most likely will not give you a new iPhone if you are out of 14 days.

    Having said that, Apples customer service has impressed me on many occasion.

    Good Luck.
     
  4. nickspohn macrumors 68040

    nickspohn

    Joined:
    Jun 9, 2007
    #4
    The 14 day thing is for sure, but my friends iPhone got "stuck" upgrading to 2.2 and him or Apple couldn't do anything about, so they gave him a new iPhone.
     
  5. sdsvtdriver thread starter macrumors 65816

    Joined:
    Jul 31, 2008
    Location:
    Southern California
    #5
    Bought it in July. We'll see I guess.

    This isn't the best photo, however this gives an idea of what it looks like. I wish it was less noticeable and I'd just deal with it. :(

    [​IMG]
     
  6. sergiuria macrumors 6502a

    sergiuria

    Joined:
    Oct 21, 2008
    Location:
    Near a bunch of T-Rex
  7. .adam macrumors regular

    Joined:
    Nov 20, 2007
    #7
    Took mine back last Friday for the same reason. Replaced it on the spot with a new iPhone - no questions asked.

    Will be taking this one back today as it has a light-leak and the colours seem washed out in comparison to my previous one.

    Don't settle until you're happy with the iPhone you've got.
     
  8. sdsvtdriver thread starter macrumors 65816

    Joined:
    Jul 31, 2008
    Location:
    Southern California
    #8
    Welp, the good news is they replaced it.

    The bad news is the replacement has a bad case of light leak. :(

    Back to the store again tomorrow.
     
  9. milani macrumors 68000

    milani

    Joined:
    Aug 8, 2008
    #9
    And so it begins. This is why in most cases it's better to just stick with what you have. Chances are you'll go through like 3 or 4 phones (based on experiences people on this site have shared) before you're happy. I figure that the chances that you're going to eventually drop and damage your phone are pretty high, so you might as well just live with a spec of dust which often disappears with time and use anyway. Good luck though.
     
  10. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #10
    couldn't have said it any better
     
  11. sdsvtdriver thread starter macrumors 65816

    Joined:
    Jul 31, 2008
    Location:
    Southern California
    #11
    I guess 'speck' wasn't a good description as it suggests the item is small and unnoticeable. As it was, I found myself trying to wipe it off the screen everytime I used it. If it was hardly noticeable, I would have kept my original phone, believe me!

    Anyway, I went in and after explaining how 'it is in spec' according to the head genius, they agreed to exchange. I asked if we could take it outside in the dark and test for light leaks before it was activated and they agreed. Immediately, I noticed it also had some leak, however not as bad as the one I was exchanging. I stated I did not want to go through their inventory looking for a 'perfect' phone, but asked to look at one more and we did. The last one was acceptable and I walked out with it. Interestingly, the first swap was a week 45 (2.1) and this one is a week 38 (2.02).

    I'm glad they were able to resolve my issue to my satisfaction. :cool:
     
  12. ToddJ macrumors 6502

    Joined:
    May 23, 2008
    #12
    my 2g has this too...however, it is out of warranty....do you think there is any chance they might replace it?
     

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