iPhone 15 Pro Max Dust under camera lenses

[david615]

Hi all,

I just noticed two dust particles under the camera lenses (1x front camera, 1x ultra wide camera) of my new iPhone 15 Pro Max.

Is this normal?
Can I get it exchanged at the Apple Store? (they currently don’t have in-store pickup stock on the website)

 

[Superman041]

Does the circumference of your camera have a difference in colour?

 

[david615]

Does the circumference of your camera have a difference in colour?

What do you mean?

 

[Robot21]

Do you have a screen protector on? Can’t really tell from the pic.

 

[Apple_Tiger]

Do you have a screen protector on? Can’t really tell from the pic.

It appears based on the photo that it does have a screen protector.

 

[FreakinEurekan]

I just noticed two dust particles under the camera lenses (1x front camera, 1x ultra wide camera) of my new iPhone 15 Pro Max.

Is this normal?

Not sure - I'm not seeing what you mean. If you could annotate the photos with an arrow that might help.

Can I get it exchanged at the Apple Store? (they currently don’t have in-store pickup stock on the website)

Highly unlikely, at least in the short term.

 

[Strangerjames]

What's with all these QC issues, yikes

 

[david615]

I tried wiping it, but it’s definitely behind the glass (see picture attached).

Will just check the local stock within the next two weeks and hope they’ll have some available…

 

[sjperformance]

I tried wiping it, but it’s definitely behind the glass (see picture attached).

Will just check the local stock within the next two weeks and hope they’ll have some available…

You don’t need to. Apple stores have extra phones for these reasons. Make a Genius Bar appointment. They will swap it out with another 15.

 

[GoofyCyborg]

Does the circumference of your camera have a difference in colour?

You want to get that replaced!

 

[Ryan P]

Generally spots on the most forward lens element, won’t visibly affect the image. Pretty common to get quite a lot of dust there on DSLR lenses.

 

[sack_peak]

That's not acceptable for a $1199-1599 device.

 

[rolandkoller90]

I tried wiping it, but it’s definitely behind the glass (see picture attached).

Will just check the local stock within the next two weeks and hope they’ll have some available…

Just got my 15PM swapped out tonight for this very reason. Big piece of dust in the rear main 1x lens. They have specific stock for warranty replacements. I’m in NJ, USA.

 

[Alexrat1996]

Swap it out case close I swapped mine due to dust under display I return and repurchased

 

[Robot21]

i picked up my 15 pro this morning and both the wide and ultra-wide lens had dusts inside...returned it haha

 

[Alexrat1996]

i picked up my 15 pro this morning and both the wide and ultra-wide lens had dusts inside...returned it haha

It’s a phone all phones will have something I don’t check for it on mine

 

[Robot21]

It’s a phone all phones will have something I don’t check for it on mine

Nice! Good for you

 

[MikeH0nch0]

OP did you end up getting a resolution or answer from apple? my telephoto lens basically looks identical. Its hard to tell if its dust or an imperfection in the glass. At some angles it cant be seen

 

[Alexrat1996]

OP did you end up getting a resolution or answer from apple? my telephoto lens basically looks identical. Its hard to tell if its dust or an imperfection in the glass. At some angles it cant be seen

Bring it to Apple each device will have something?

 

[Alexrat1996]

seems like all the units carry it because they rush to make it.

 

[Alexrat1996]

OP did you end up getting a resolution or answer from apple? my telephoto lens basically looks identical. Its hard to tell if its dust or an imperfection in the glass. At some angles it cant be seen

i would replace if your under 14 days return and rebuy if not use apple care or get apple care plus and swap it down the line or do express replacement via apple they put a card on hold till you mail the broken phone back.