Dust Under Glass

Discussion in 'iPhone Tips, Help and Troubleshooting' started by gco212, Jun 30, 2009.

  1. gco212 macrumors 6502

    Jul 21, 2004
    I've had an iPhone 3G since November, and remember when I got it seeing posts about dust getting under the glass. My iPhone didn't seem to have it, or at least I didn't notice it. However, recently, I've noticed a fair amount of dust under there, including one right in the middle of the phone that's blocking about 3 pixels or so. It's really annoying to look at. Anyway, I guess I have two questions. One, did the dust really just get under there or shift inside to be more obvious, or have was the dust always there and I never noticed it. I can't look at my phone without seeing it now. Two, will Apple exchange my phone under the warranty for this? It seems like it's a default in the product, but is it covered or do I just have to make due?
  2. hondje macrumors member

    Oct 14, 2007
    South Bend, IN
    I had the exact problem. Two weeks ago I went to the Apple store and got it repaired for free. I was hoping for a new phone, but the "genius" put in a completely new screen. They'll take care of you at the Apple store. That's been my experience.
  3. army91c macrumors 6502a

    Mar 9, 2009
    By no means should you "just make due". With a phone that cost as much as iPhone does, you should not expect or stand for dust under the screen. I took my jailbroken 3g back because of dust under the screen.... they kinda gave me guff about it being JB'd and I pretty much lost it. Informing them the software changes I made to the phone had nothing to do with the hardware issue of their $500 phone having dust under the screen. After much back and forth I did get a replacement that was every bit as crap as the one I replaced..... Oh well, my new 3gs seems to be ok.
  4. christyn macrumors 6502a

    Jun 18, 2009
    Salt Lake
    No need to 'make due' with it.. take it into the apple store.. they'll either replace the phone or the screen.
  5. str8spd2001 macrumors regular


    May 12, 2009
    Los Angeles
  6. mavis macrumors 68040


    Jul 30, 2007
    Tokyo, Japan
    Fixed. ;)

    Seriously, I hope they added at least SOME kind of gasket or seal in the 3GS to prevent this from happening quite so much ...
  7. gco212 thread starter macrumors 6502

    Jul 21, 2004
    Thanks for the advice. I'll head over to the Apple store tomorrow to get a new screen. I'm glad to hear it's no big deal, and that they won't replace the whole phone. I don't have a case for mine and sort of like the small scratches on the back of the phone, battle scars if you will. :D

    One question though. I have the 16 gb iPhone, but way more music than that. As such, I manually sync music. Is there anyway to back up just the music I have on the iPhone now so I can easily sync it back in, or do I have to manually add each artist one by one.
  8. MICHAELSD macrumors 68040


    Jul 13, 2008
    If I've had my 3GS for eight days by the time I visit an Apple Store to get it exchanged since there's metal under the screen, will I just get a new iPhone 3GS? That's what the Apple rep told me on the phone.
  9. Incindium macrumors member

    Apr 3, 2009
    I noticed last night that I seem to somehow have a dust spot under my home button on my day old 3GS. Its bugging the crap out of me thanks to my OCD about keeping the screen clean. I'm just going to ignore it though... After some of the newness of the iPhone wears off in my head I know I wont even notice it anymore.
  10. Bingbonghoho macrumors member

    Dec 1, 2008
    What was the outcome of your visit to the store? Did you get a new screen? How long did that take?

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