Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Dust Under My Screen

pellets007

pellets007

macrumors 6502a
Original poster
Jan 28, 2009
788
11
Baltimore
I just switched to a Mac after filing at $21,000 lawsuit against Dell. Maybe two weeks into my purchase of and Aluminium MacBook, I spot something that looks like dust under my screen. I have tried scratching and nothing is there, as well as glass cleaner and a microfiber cloth. But it doesn't appear to be a dead pixel, as it's there when the screen/MacBook is turned off. It even looks like it's under the screen. Has anyone else experienced this problem? It's in the middle horizontally, but more towards the left of the screen, yet still enough to be prominent.
 
u say its only a few weeks old? take it to the Apple Store and have a mac genius look at it. its under warranty so it should be free.
 
Yeah, I'm on the phone right now. I was just wondering if other users have experienced this issue.
 
If I happen to get a new MacBook at the store, would they allow me to transfer my files there? I don't have any sort of backup device save for a 4GB flashdrive/8GB iPhone.
 
If you purchased it from the online Apple store, could you get a straight swap in an Apple store?

I've got the same problem with my MBP but i actually thought it was a dead pixel at first. The guy at the Genius Bar was unwilling to do anything except say its normal and i should contact Apple support as its between me and them for some reason. :confused:
 
pellets007 said:
If I happen to get a new MacBook at the store, would they allow me to transfer my files there? I don't have any sort of backup device save for a 4GB flashdrive/8GB iPhone.
Click to expand...

You're going to have to inquire about that by calling up the Apple Store you plan on going to.

kimnkk said:
If you purchased it from the online Apple store, could you get a straight swap in an Apple store?

I've got the same problem with my MBP but i actually thought it was a dead pixel at first. The guy at the Genius Bar was unwilling to do anything except say its normal and i should contact Apple support as its between me and them for some reason. :confused:
Click to expand...

You would need to call CSR for that so they can give you a case number or Customer Satisfaction Code for them to do it in-store if you purchased it online.
 
I got a new MacBook, but it has slanted function keys, an uneven trackpad and another speck of dust. I don't mind all except the latter. I really am unsure of what to do, because I can't keep running back and forth from the Apple Store, and I don't want to send my MacBook in for a week, only for them to tell me that they don't see anything. Anyone think it will go away on its own?
 
pellets007 said:
I got a new MacBook, but it has slanted function keys, an uneven trackpad and another speck of dust. I don't mind all except the latter. I really am unsure of what to do, because I can't keep running back and forth from the Apple Store, and I don't want to send my MacBook in for a week, only for them to tell me that they don't see anything. Anyone think it will go away on its own?
Click to expand...
In a word, no. I would take it back to the Apple Store. Why did you sue Dell? Hopefully you won't try to do the same to Apple :p
 
ahjjones said:
In a word, no. I would take it back to the Apple Store. Why did you sue Dell? Hopefully you won't try to do the same to Apple :p
Click to expand...
Purposely ignoring issues plaguing an entire product line. *sigh* I only have a few days left, and I really don't want to go back to the store. And about the lawsuit, it's different with Apple, as they only have one product line, unlike Dell or HP. I've been relatively happy with my Mac until now.
 
Would they allow me to pay $99 for a refurb 15" MBP at the Apple Store and return my MB? I don't want to go through this again, and if the MBPs don't have this issue...
 
pellets007 said:
Would they allow me to pay $99 for a refurb 15" MBP at the Apple Store and return my MB? I don't want to go through this again, and if the MBPs don't have this issue...
Click to expand...

No.

You won't go through this again, and there's a chance that any unibody will have it.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back