Dust under screen...will Apple replace or repair?

Discussion in 'iPhone' started by sadcaper, Feb 24, 2010.

  1. sadcaper macrumors member

    Joined:
    Jun 28, 2007
    #1
    Read some threads on this, but not sure what the latest thinking is on this issue. I have some dust under my screen on my 3GS and I heard that Apple will warranty these phones.

    However, I'm wondering if they will repair it on the spot, or just swap out the phone.

    The reason I ask is mine is jailbroken and I don't want a new phone...but I do want the dust gone. :D

    Thanks!
     
  2. gforce216 macrumors 6502a

    Joined:
    Jun 17, 2009
    #2
    In my experience they just go into the back with your phone, remove the screen, clean it, and bring it back out to you.
     
  3. rball1979 macrumors regular

    Joined:
    Jun 6, 2008
    #4
    When i lived in the UK, an Apple store replaced it straightaway for me...new phone.

    If you're in the US, I'm not sure how it works
     
  4. Lou E. Ville macrumors member

    Joined:
    Feb 8, 2010
    #5
    Took mine to my local Apple Store a few weeks ago because of dust issues. They took a look at it and decided to replace the whole display on the spot, free of charge. It took maybe 15 minutes. Mine is a 3GS so it's still under warranty of course.

    Good luck!
     
  5. Eminemdrdre00 macrumors 6502a

    Eminemdrdre00

    Joined:
    May 10, 2008
    #6
    Awesome! I have the same problem, 3 specs of dust. How much dust did you have? Think 3 specs is enough?
     
  6. superstrikertwo macrumors 65816

    superstrikertwo

    Joined:
    Jun 9, 2008
    Location:
    California
    #7
    I just had a few specks and they replaced the screen. You should be fine.
     
  7. Eminemdrdre00 macrumors 6502a

    Eminemdrdre00

    Joined:
    May 10, 2008
    #8
    Thats good to know, thanks. Does anyone know if AT&T stores will do the same? I bought my iPhone at a AT&T store because its 10 minutes from my house. The closest Apple store is 45 minutes.
     
  8. superstrikertwo macrumors 65816

    superstrikertwo

    Joined:
    Jun 9, 2008
    Location:
    California
  9. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10
    AT&T stores will not even touch your iphone and will tell you to go to Apple.
    Thats where all Applecare warranty exchanges/repairs are done.
     
  10. Nickel Dime Bay macrumors regular

    Joined:
    Jun 9, 2009
    #11
    I went to the apple store and they gave me a new phone (refurb 3GS) its actually better than the first one.
     
  11. ajohnson253 macrumors 68000

    ajohnson253

    Joined:
    Jun 16, 2008
    #12
    This has happened to me in the past. So I went to the apple store and told then the problem, they saw it and traded my phone for a refurbished iPhone. This happened a second time because it was worse and they jus swapped out the screen on the spot and it was not defective at all.
     
  12. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #13
    I've had this done multiple times. No matter what Apple does more dust gets behind the glass of my 3G. They just replace the glass and clean the display.

    I've had a genius tell me that if I bring it in again they'll more than likely swap me out for a refurb.
     
  13. Sparky9292 macrumors 6502a

    Joined:
    Aug 1, 2004
    #14
    Don't stick a bottle of airduster into the headphone jack. Really effective way of pushing all of the lint into your screen.

    I learned that the hard way.
     
  14. QuarterSwede macrumors G3

    QuarterSwede

    Joined:
    Oct 1, 2005
    Location:
    Colorado Springs, CO
    #15
    It really depends in what the specific store does. When I went in on Wednesday the genius looked at it and said, "we'll replace the dispay and glass. Shouldn't take longer than 15 minutes." They did and it only took 5-10min. I have Applecare on a 3G.
     
  15. Eminemdrdre00 macrumors 6502a

    Eminemdrdre00

    Joined:
    May 10, 2008
    #16
    I had my 3G for a year and dust never got under the screen. I've had my 3GS for 8 months and dust keeps getting under there. I think I'll take it in and see what happens.
     

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