dvd player not working

Discussion in 'Mac Basics and Help' started by digcom99, Oct 18, 2015.

  1. digcom99 macrumors newbie

    Joined:
    Oct 18, 2015
    #1
    my dvd player isn't working on my macbook pro. it's an older model using IOS 10.6.8. the error pop up i get says "You can't use this version of the application DVD Player.app with this version of Mac OS X. You have DVD Player.app 4.6".

    it's been a while since I've tried to use the dvd player. Do I need to update my IOS or is there a way I can get the dvd player to work?

    Thanks
     
  2. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    Here's the explanation:
    Your DVD Player is version 4.6 It's from OS X 10.4.x (Tiger), two full generations behind your 10.6.8 system.
    That can't work on your newer system.
    If you have OS X (not iOS, but that's just a detail :D ) 10.6.8 (Snow Leopard), then your DVD player should be version 5.4

    So, you need the newer version. Check in your Applications folder to see what version is actually there. It's possible that you have an older version somewhere else on your drive, and your Dock might have a link to the older version (which can't work). Do a Find File, or use the Spotlight to search for DVD Player, which may show that you have more than one version installed. Find the version that will work (Version 5.4), and delete any others - you can't use the old ones anyway.
    If you only have the old version 4.6, and no others, it's possible that you may have lost track, or simply had a bad install of OS X. You may have other "bad" matchups, if your hard drive has had several OS X updates over the years. Your best choice is to reinstall from the Snow Leopard installer DVD. It is white, with a picture of a Snow Leopard on the label. That will assure that you have all the Snow Leopard stuff, and that it is in the proper folders, etc. Run software update to make sure that all updates have been installed.
    Come back with your results.

    If you are missing your Snow Leopard installer DVD (or you never had one), that's easy to fix. Just $20, direct from Apple. They still sell it online - http://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard
     
  3. digcom99 thread starter macrumors newbie

    Joined:
    Oct 18, 2015
    #3
    thanks so much for the fast and informative reply.
     
  4. digcom99 thread starter macrumors newbie

    Joined:
    Oct 18, 2015
    #4
     
  5. digcom99 thread starter macrumors newbie

    Joined:
    Oct 18, 2015
    #5
    I bought the snow leopard installer. My laptop has now locked up. I can't get it working at all. I've turned it off and on and just get a blank screen with the apple logo. Helppppp
     
  6. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #6
    Locked up - when?
    Were you able to boot to that DVD? (Does the DVD appear on the Option-boot screen)
    Can you boot anyway, by restarting while holding the C key with that DVD in the drive?
    Could you reinstall OS X then?
    Did the install complete on its own (with a reboot at the end)?
     
  7. digcom99 thread starter macrumors newbie

    Joined:
    Oct 18, 2015
    #8

    as soon as i started the dvd upgrade, the laptop locked up. i couldn't do anything with it. i didn't know about holding down the C key.

    i made an appointment at the genuis bar and they were able to get everything working. it turns out that snow leopard installer doesn't have the dvd player, so i pretty much bought it for nothing. they were able to install the dvd player at the genius bar for free.
     

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