DVD stuck in superdrive!!!!!

S

sers

macrumors 6502
I had to drop my iMac G5 in this morning to the apple store to get a stuck DVD out of the superdrive!! I called Applecare and they weren't much help. My question is, how often to discs get stuck in the drive??? Is this a common problem??? Is there a risk of the disc getting stuck every time you put one in???? Why wouldn't apple put a pinhole to manually eject the disc or some other way of manually getting the disc out!??? The computer's only 3 months old and if this is a harbinger of things to come, I'm not happy. Funny, when I dropped the computer off, someone else called in about a stuck CD in their mac mini.

I love my mac, but I'm pissed.........:mad:

Anyways, had to vent........:)
 
Yeah, I tried every trick in the book.

Hold mouse down, hold eject button down, go into firmware and do "eject cd", held option button down while booting up, etc, etc,.

Anyway, they said it'll be a couple of days. Like I said, I love my mac, but this tarnished its image a bit.
 
There is always a risk if you stick a cd in there that it can get stuck. I had once a cd stuck in my combo drive. Brought it to the Apple store they replaced my combo drive. I have never had a stuck cd after that. That was roughly 18months ago.

I suppose it can happen. Search the forum for tips of getting it out. You can hold the mouse button down on boot up. I think even the eject button on boot up works or can boot into Open Firmware and eject the cd that way.
 
They are just regular computers guy, so it will happen. Another person so surprised that Macs can have basic foul-ups.

It's as common as your VCR eating a tape (In other words not too often.)
 
sers said:
Yeah, I tried every trick in the book.

Hold mouse down, hold eject button down, go into firmware and do "eject cd", held option button down while booting up, etc, etc,.

Anyway, they said it'll be a couple of days. Like I said, I love my mac, but this tarnished its image a bit.
Click to expand...
Ouch, yeah you've covered everything. It's just an unlucky day and tell Apple to fix it. :(
 
Sure it can be upsetting as it happened to my Intel iMac the night I first got it but it really is a fluke. Apple took care of it for me and put in a new SD as it was considered a DOA, I'm sure they will test yours and if need be replace the drive for you.
 
Just called and they said they'll have to replace the Superdrive. It'll be a few days. Oh well, such is life.

I wonder how many Macs have faulty SDs installed?? Sounds like there are a few members on this board that may have already experienced this problem.

Looks like they should re-engineer this part of the computer for better reliability.
 
sers said:
Yeah, I tried every trick in the book.

Hold mouse down, hold eject button down, go into firmware and do "eject cd", held option button down while booting up, etc, etc,.

Anyway, they said it'll be a couple of days. Like I said, I love my mac, but this tarnished its image a bit.
Click to expand...
Why in the world do people try to act like Macs cant have any problems and not still be great computers.

So what your disc got stuck so that tarnishes apple's rep? My disc got stuck 3 times yesterday...it came out , soooo what. :rolleyes:
Computers are machines they will fail and have problems like any other brand of machine made, a car, a drill, or whatever.... sheesh ppl
 
sers said:
Just called and they said they'll have to replace the Superdrive. It'll be a few days. Oh well, such is life.

I wonder how many Macs have faulty SDs installed?? Sounds like there are a few members on this board that may have already experienced this problem.

Looks like they should re-engineer this part of the computer for better reliability.
Click to expand...
If you do a search... I'm sure some other cases will show up.

My iMac G5 had a stuck CD the second day after I got it. :( When I called in to AppleCare they said my machine would qualify as a DOA but then they wouldn't credit me a measly $10 for the CD I'd lose.

So then I brought the machine in to an Apple Store to have the SuperDrive replaced. Some part they needed was outta stock and backordered so my iMac wasn't fixed for a few weeks. :( It was brand new, too.
 
Like I had said before in a different thread, I got mine back but I guess I was lucky since they did that repair at the Apple Store I took my iMac to. The only down fall was that since I got an Intel iMac, no SD for it was in stock yet :rolleyes: But it all worked out.
devilot
Quote:
My iMac G5 had a stuck CD the second day after I got it. When I called in to AppleCare they said my machine would qualify as a DOA but then they wouldn't credit me a measly $10 for the CD I'd lose.
Click to expand...

I remember that, what crap that was as someone got your movie in the long run.
 
Yeah, I know it sounds like I'm whining, but I was just a bit ticked off as the thing is only 3 months old. I'm just wondering, though, how reliable is the superdrive?? When the warranty runs out, is this going to be yearly expense?
 
wat would happen if you had an illegal copy of some apple software, or an illegal DVD, and it got stuck and needed to be taken to apple? :p

For the record, I dont pirate my software. :)
 
my parents brought me home a pirated dvd from cambodia...stupid me, i stuck it in my imac g5 and it got stuck. i tried every possible trick and the drive kept making awful noises. but then after about 20 minutes my mac miraculously spit it out.
 
Shamus said:
wat would happen if you had an illegal copy of some apple software, or an illegal DVD, and it got stuck and needed to be taken to apple? :p

For the record, I dont pirate my software. :)
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Or porn.
 
Still don't have my computer back. Been almost a week and they said they are still waiting for the superdrive to come in from Apple.

Unbelievable!!!! How long does it take to get a freakin' SD in?? Haven't they ever heard of Fedex or Purolator??? )(*&%#@ Apple store. This sucks big time!!! I bought the computer to use, not to have it sit in the store to collect dust. I'm )(*&%$ pissed.

I think I'll call Applecare and give them hell...........
 
sers said:
Still don't have my computer back. Been almost a week and they said they are still waiting for the superdrive to come in from Apple.

Unbelievable!!!! How long does it take to get a freakin' SD in?? Haven't they ever heard of Fedex or Purolator??? )(*&%#@ Apple store. This sucks big time!!! I bought the computer to use, not to have it sit in the store to collect dust. I'm )(*&%$ pissed.

I think I'll call Applecare and give them hell...........
Click to expand...

It took 7-8 days for mine to get fixed only because they had to wait for the SD to come in. FedEX only delivers Monday thru Friday and my part wasn't put through as overnight. They had plenty for the G5's but drives for the Intel weren't going to be stocked for a few months :rolleyes: I'm just glad they could do this in the Apple Store and not send it out as I've heard/seen some terrible work from the other repair centers.
 
sers said:
Still don't have my computer back. Been almost a week and they said they are still waiting for the superdrive to come in from Apple.
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Like I said earlier...

It took Apple three weeks to get the part they needed for my SD to be replaced.

The actual replacing of the part took 40 minutes. :rolleyes:
 
devilot said:
Like I said earlier...

It took Apple three weeks to get the part they needed for my SD to be replaced.

The actual replacing of the part took 40 minutes. :rolleyes:
Click to expand...

They most likely used your "stuck" movie to test the new SD out as well :p Sorry, you can owe me one, but what a kick...40 mins and wait 3 weeks. Where you live the part was probably just in the next city and a bike messenger would be quicker ;)
 
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