DVD stuck in superdrive!!!!!

[sers]

So I called the shop that's got my computer. A shipment of parts came in today, but no superdrive. WTF!!!!!!!!!??????????? Computer still not fixed.

I called Applecare to try and find out WTF is going on. Guess what - Apple just received a shipment of superdrives, but none were earmarked for the shop my computer's in. So I lose it. I laid into them. Their fix - because superdrives have to be allocated all over the world, they'll locate one and EXPEDITE a superdrive to the shop. Ok, I say how long. Their reply, the superdrive will be shipped within 24 hours, and then it will probably take 3-4 days to get to the shop. So, this means I won't have my computer till next week, if I'm lucky. I asked, "Haven't you ever heard of Fedex or UPS overnight?" Apparently not. It takes less time to replace a tranny on a car.

This is abso-f____ing-lutely ridiculous. I can't believe it takes this long to replace a drive in an iMac. I can just imagine how long it would take to replace other parts on the bloody. Just pray your Macs stay reliable, mine hasn't and I'm scared to **** when something else breaks, how long it'll take them to fix.

Some of you guys will probably say, "stop your whining". Well, I didn't pay over $2400 to have a computer sit in a shop collecting dust. I want to use the f____ing thing. Money doens't grow on trees.

Oh well, out of my iMac for another week. Perhaps I should have bought and HP or Dell or something. Makes me wonder..........

 

[aussie_geek]

I wonder how many Macs have faulty SDs installed?? Sounds like there are a few members on this board that may have already experienced this problem.

Looks like they should re-engineer this part of the computer for better reliability.

Hold on.... What you need to realise is that only people WITH problems post about them. You don't see any threads started about Mac users with fault free Mac's. If that was so, you would have tens of thousands of posts weekly from across the globe stating how non faulty my Mac is. And in your particular situation, how my Mac ejects disks correctly

Whenever you mass produce something, there is always a contingency in place to allow for defective units. It is incorporated into the price you pay for your Mac. So, in essence we all pay for Apple's lemons.


aussie_geek

 

[Eniregnat]

Help for thoes that get dvd's stuck

Directions on how to boot to FrimWare and eject a disk.

- AppleCare will walk you though this.
[Restart the computer.]
When you hear the startup sound, press and hold the Command-Option-O-F keys. (The Command key has an Apple on it.)
Release the keys when you see a white welcome screen.
At the prompt, type:
eject cd
Press Return, then wait a few seconds. The disc drive should eject the disc, and "ok" appears on the screen when the action is complete.
Type:
mac-boot
Press Return.

The only last ditch effort.

This wasn't noted for sers, but for anybody that uses the search functions and finds this thread.

I really understand your frustration. It sucks to be with out your tools. My local Mac repair shop gives out loaners. Perhaps Apple should offer this? Perhaps not.

As a note on AppleCare, I have never had a problem, and I have had drives replaced. I think I am in the norm, but once I received the AirBorn pack, the guy came back an hour later picked it up, it went to Texas, and my iBook was back in less than 2 days. That was extraordinary. Now lets look at that miraculous turn around in the proper light. I live in the US, California, and I live in a city with an AirBorn/DHL hub, Texas is a quick jump, the repair facility for portables is near the airport in Texas. Technically the tech guys had it about 3 hours long.

Apple and all companies are suffering from the problems of JIT inventory management. A single hiccup in the line, slows everything up.

Sorry to hear that your having problems.

 

[handle manifest]

for anybody that uses the search functions and finds this thread

Like me, thanks. Is this procedure still valid? Does it always work? I'm currently a Windows user who's considering switching but if there's no surefire way of getting a stuck disk out of the slot-loading drive of a Mac (short of taking the Mac in for service), it's a deal-breaker.

 

[belunos]

Ha, drug this one up from the dredges! Valid question, though. Slot loading roms are super neat, but it's problems like this that scare me away from them. I always have my paper clip handy ;-)

My question, though, is do they still need to hold on to your computer while they're waiting for a part? That's complete ass imo. Why couldn't they just call you to bring in your computer when the part arrived, especially for a rom drive?

 

[Gates.Bill]

iMac Intel porn dvd stuck

i have a situation here dudes .....

a porn dvd is stuck in superdrive (WTF) .. so i can't even go to apple support.

is there any other way .. ??

is it due to heat or what

although i can read the dvd but cant eject it ....

 

[MTI]

Slot loading roms are super neat, but it's problems like this that scare me away from them. I always have my paper clip handy ;-)

Dusting off the cobwebs on this thread . . .

I wonder what the meeting was like when it was decided to eliminate the use of optical drives that had a manual eject mechanism, like the old pinhole, in the slot loading iMacs. Was it just too expensive to mold the case with a tiny aperture?