DVD2OneX device failure--optical lens replaced, reinstalled, same error--now what?

Discussion in 'Mac Apps and Mac App Store' started by StarryEyes, Aug 14, 2009.

  1. StarryEyes macrumors newbie

    Aug 14, 2009
    I've been successfully ripping with MTR and burning with DVD2OneX for quite some time when I began getting a "Burn Error: Device failed to respond, unable to recover or retry" message. I get this on movies ranging from the 90s to new releases, both full movies and just main features. Not one dvd will correctly back-up. Because of an unrelated problem, my hard drive crashed and was replaced, so I reinstalled MTR and DVD2OneX and still got the same messages. I had the optical drive replaced, and the hard drive was wiped clean again by mac while they were replacing the drive. I reinstalled MTR and DVD2OneX for the second time, and still am receiving the same Burn Error message. I have tried burning at different speeds (never higher than 2.4x) and this has no effect. The movies I have tried to backup have ranged from 3mb to 8 mb.
    I am using a Macbook 10.4.11 running Tiger and have 45 gb on the hard drive free. I'm using DVD+Rs from TDK, Sony, and Verbatim, all of which used to work. CDs are burning fine.
    What could be causing this? Better yet, how do I fix this?
  2. Vader macrumors 65816


    Oct 11, 2004
    Saint Charles, MO
    You might need a whole new optical drive, not just the lens.
  3. StarryEyes thread starter macrumors newbie

    Aug 14, 2009
    Sorry I was mistaken, I just looked at the work order and it was the optical drive that was replaced.

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