E-Mail Preview Disappearing From Lock Screen (iPhone X)

Discussion in 'iPhone' started by solo118, Nov 7, 2017.

  1. solo118 macrumors 65816

    Joined:
    May 16, 2011
    #1
    Hey All,

    I just wanted to know if anyone is having this issue on my iPhone X, and how I can fix it.

    Basically when I have a bunch of work emails come in, I see them pop up on my home screen as usual. When I try to get a preview of the emails without unlocking the phone, once my face is recognized the emails simply go away. This has been very annoying, and I hope there is a fix.

    My gmail email address works just fine, it is just my Exchange that is acting up.

    If anybody can assist I would greatly appreciate it!

    Thanks!
     
  2. RyCan3 macrumors 6502a

    RyCan3

    Joined:
    Jun 13, 2010
  3. solo118 thread starter macrumors 65816

    Joined:
    May 16, 2011
    #3
    I thought I was going crazy at first, my iPhone 8 did not have this issue! So it must be an iPhone X thing?
     
  4. lah macrumors 6502

    Joined:
    Mar 22, 2010
  5. martin2345uk macrumors 6502a

    Joined:
    Jan 6, 2013
    Location:
    Manchester, UK
    #5
    No, my 6S also had the issue.
     
  6. DiddlyDo macrumors member

    Joined:
    Oct 5, 2012
    Location:
    Texas
    #6
    I have experienced the same problem. I’ve found an imperfect fix. Go into settings -> notifications -> mail. Turn off the “show in history” slider for the affected mailbox. That eliminated the problem for me. Not sure if the fix has resulted in any unintended consequences.
     
  7. solo118 thread starter macrumors 65816

    Joined:
    May 16, 2011
    #7
    My man! That worked!
     
  8. DiddlyDo macrumors member

    Joined:
    Oct 5, 2012
    Location:
    Texas
    #8
    Great! It only took me the better part of a decade to work out an iOS fix on my own. ;)Glad it worked for you.
     
  9. scotty588 macrumors 6502

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    Jan 2, 2007
    Location:
    Carlsbad, CA
  10. bluecluee macrumors member

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    Location:
    Baltimore
  11. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
  12. bluecluee macrumors member

    Joined:
    Jun 8, 2007
    Location:
    Baltimore
    #12

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11 November 7, 2017