So, I have a friend who has a Droid 4 and has gone through 3 of them in the past 6 months. Her third replacement was given a month ago and crapped out of Friday. We went to the verizon store today and all they want to do is give her a replacement phone and she is fed up with it. (Which is understandable). Is there anyway to talk to customer service to where they will give her a free upgrade to an iPhone or anything we can do so I can reduce her costs of getting a new phone. Its pretty ridiculous that Verizon doesn't help out their customers at all.