Easiest Remote Desktop solution?

[dadio2002]

and I cannot stress "easy".

A very good friends of mine picked up a mac not to long ago and he is not computer savvy at all. He has moved to Montreal for school and im about 7 hours away. I currently use vnc but trying to get him to install vnc and give me his ip would be a PITA trying to msn him the instructions. What is the easiest way to connect to his mac with out trouble so I can help him set up apps and troubleshoot probems?? (for his sake)

Thanks

 

[GGJstudios]

TeamViewer

 

[dadio2002]

Oh thank you.

I guess this is what a lot of support centers use.

 

[TEG]

You could simply get him to turn on VNC access on the Mac, then have him use No-IP.com to create a URL for his system. And it has an auto-update feature for his system.

TEG

 

[shoulin333]

? simple

Just use vnc, for his ip addy... just tell him to go to

Http://www.whatismyip.com

and bam there is his external ip, just tell him to plug his comp directly into the modem and bypass the router then you dont have to worry about any DMZ or anything

 

[GGJstudios]

I've used it for years, to support my clients. Works great, no firewall issues, simple for the end user to run.

 

[gusious]

So Apple's Remote Desktop isn't that good?

 

[Consultant]

Leopard: use iChat, and share screen. Simple.

 

[nadyne]

So Apple's Remote Desktop isn't that good?

It's great (I use it all the time), but it's also expensive: $299 for management of 10 computers, $499 for management of unlimited systems. For people who are just looking to help out a friend sometimes, or maybe connect from one of their machines to another one, it's overkill.

 

[GGJstudios]

I like TeamViewer because it runs on both Macs and PCs. Also, it doesn't require much involvement on the user end to get connected. Plus, using VNC, Apple Remote Desktop or iChat screen sharing may not work, if the user is having problems with their Mac OS installation, which is one reason they'd be asking for help. There are lots of useful tools out there. This just happens to be one that works for me.

 

[gusious]

I like TeamViewer because it runs on both Macs and PCs.

Really? I should check it out. Lots of windows buddies ask me for help but i can help them only by memory which is hard of you've stopped using them for almost a year...

 

[richard.mac]

So Apple's Remote Desktop isn't that good?

depends if its the client or server version. the client version is included in Leopard and the Server version does a lot more than just VNC like remote installs, updates, managment etc.

 

[TBi]

Try logmein.com