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Ebay Advice: Buyer saying iPhone = damaged

Don't refund the douchbags money... Many years of E-bay with 1300+ pos vs 0 neg fb. People have tried to screw me in similar ways, just stick to your guns and you will come out on top. However.... when ever you sell an item have many pics of said item so you can defend yourself against fraud. ALWAYS insure items and get delivary confirmation to protect yourself. Be smart people :)
 
I used to sell on ebay pretty frequently, but many years ago when they raised all of their fees and stopped allowing 1 free relisting if an item didn't sell I just stopped using it. Reading this thread makes me very happy that I've never gone back! I used to put on my listings that I wasn't responsible for any damage during shipping and that if the buyer was concerned they had to pay the insurance cost, which I included as an option.
 
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