Ebay advice needed! Possible scam.

[Tsuchiya]

Morning all,

So I've had a Dell U2711 listed on eBay for the past week now, it's a great monitor but since swapping my Mac Mini for a rMBP it just wasn't really getting used.

Last night it sold, and the buyer paid straight away. My concern however is that:

1) 0 feedback despite being a member since 2011.
2) Buyer asked to have the monitor sent to an address different from the one listed on the PayPal account used to pay.

A quick Google search tells me that this is a no-no because:

1) No seller protection if the item is sent to a non-verified address.
2) Open to a chargeback where the money is returned to the buyer.

I called eBay customer service (which is terrible btw for so many reasons), and the person I spoke to didn't see a problem with the transaction and said it would be OK to proceed.

I'm not convinced.

Advice?

 

[T'hain Esh Kelch]

Well, I wouldn't be that worried. I practically never leave feedback because I find the eBay site awful to navigate, and I am tech savy. I would imagine everyone from my family wouldn't do it at all.

And I've ordered stuff from eBay several times, and had it sent to my family at other adresses. Same with my girlfriend.

May I ask what the sale price was?

 

[maflynn]

2) Buyer asked to have the monitor sent to an address different from the one listed on the PayPal account used to pay.

I would not send the monitor to any other place other then the confirmed address posted in paypal.

What did the buyer say about the address change?

 

[Tsuchiya]

I would not send the monitor to any other place other then the confirmed address posted in paypal.

What did the buyer say about the address change?

That they'd recently moved.

The seller agreed to resubmit payment when they have updated their address details. I guess I'll see where it goes from here.

T'hain Esh Kelch: the monitor went for £300.

 

[maflynn]

That they'd recently moved.

The seller agreed to resubmit payment when they have updated their address details. I guess I'll see where it goes from here.

T'hain Esh Kelch: the monitor went for £300.

That's a decent enough explanation and if paypal/ebay is ok with it, and will protect you, i.e., you'll not lose the money then that should increase your confidence.

 

[MICHAELSD]

The buyer's feedback can be reset to 0 if they haven't made a recent purchase; would look through complete history to see if he received any feedback. Would be weary if he hasn't even received feedback from a seller.

If you do decide to ship it it would have to be a confirmed address although he can claim you shipped a different item.

In the future there is an option you can set on your listings that blocks buyers with 0 or negative feedback.

 

[Naimfan]

Do NOT ship to the different address unless you have confirmation, in a writing, from Paypal that they will provide you with Seller Protection.

 

[Tsuchiya]

The buyer's feedback can be reset to 0 if they haven't made a recent purchase; would look through complete history to see if he received any feedback. Would be weary if he hasn't even received feedback from a seller.

If you do decide to ship it it would have to be a confirmed address although he can claim you shipped a different item.

In the future there is an option you can set on your listings that block buyers with 0 or negative feedback.

I should've known this last bit

I'll do so in the future. The buyer did resubmit the payment with the updated address and PayPal listed it as "confirmed" so I'm covered.

In the future I'll be more careful with listings.

 

[adk]

I should've known this last bit

I'll do so in the future. The buyer did resubmit the payment with the updated address and PayPal listed it as "confirmed" so I'm covered.

In the future I'll be more careful with listings.

Again, if the buyer still wants you to ship to Nigeria you have a 99% chance of a headache.

 

[Tsuchiya]

Again, if the buyer still wants you to ship to Nigeria you have a 99% chance of a headache.

I'll keep that in mind He lives about an hour from me, so I guess if he tries to make off with my monitor I'll know where to look.

If I knew I could 100% trust him, I could have personally delivered the monitor last week. Playing it safe with insured, signed for delivery though.

 

[MICHAELSD]

I'll keep that in mind He lives about an hour from me, so I guess if he tries to make off with my monitor I'll know where to look.

If I knew I could 100% trust him, I could have personally delivered the monitor last week. Playing it safe with insured, signed for delivery though.

Yeah, you don't want to have him pick it up. Too easy for him to say he never got it. You could videotape him picking up and in a lot of cases PayPal will still side with the buyer.