Hi all, I sold me Macbook on eBay yesterday with some pre-installed software and no discs. I shipped it special delivery with £500 insurance and today the buyer received it, but lodged the following PayPal dispute" "COMPUTER DOES NOT TURN ON ALSO SOFTWARE ADVERTISED WAS NOT INCLUDED" This is complicated by the fact that this is my first activity on eBay and I have no feedback. Consequently, a PayPal policy comes into effect, which means that PayPal do not release the buyers funds until the seller leaves positive feedback, for any fraudulently looking auctions, e.g. one for a lot of money. I have just replied to the buyer explaining that the laptop was fine when I sent it, suggested that he resets the PRAM and explained that the discs where not included as per the auction's description. I also asked him to call me immediately, which he did. After the call it was clear that he'd tried everything to power on the MacBook, but it was completely dead. After I prompted him about the quality of the wrapping he told me he would have wrapped it in a box, which I foolishly didn't do. I packed it in a padded envelope with 3-4 layers of bubble wrap, which at the time felt completely fine, but in hind sight I think I cocked up big style. He also probed me about the lack of discs and what would happen in the result of the hard disc crashing. I just said that the auction stated no discs where included. I'm really worried about several things here! Firstly, if the buyer claims the packaging was poor then I won't be able to claim on the insurance. Secondly, I'm worried about the software disc issue. Thirdly, I'm worried this guy is playing me. Any comments would be appreciated.