Has anyone had any experience dealing with an eBay buyer dispute? I recently sold my iBook on eBay and the buyer opened a dispute on me. At first she said it was "not as described" and gave the explaination: "While trying to connect in the internet the safari crashed, I tried to get in touched with apple for computer support but I was told that the computer was purchased back in 2003 and I'm not covered with any warranty. They can't help me at all. I'm sending back the computer to you." But my ad never said it had Apple care. I said it was checked out at the Apple Southlake store and provided the paperwork from the yearly tune up where they erased the hard drive, reinstalled the OS and did a hard ware test. My eBay item number for the ad was 270114771454. She then escalated it to claim and said it was "internally flawed". I dont understand what is going on. I do not know why Safari quits sometimes, but it happens sometimes on all my macs, even my brand new macbook. Has anyone been thru the dispute/claim process on eBay? Reading thru the rules, it seems as though she has all the protection and I have almost none. Should I just eat it and refund her money? I did say "all sales final".