eBay iPhone sale gone wrong

Discussion in 'Buying Tips and Advice' started by fefil9, May 19, 2015.

  1. fefil9 macrumors newbie

    May 19, 2015
    I just made the mistake of selling an iPhone on eBay(UK). It was in pristine condition, hardly been used. Buyer got it this morning and emailed back saying that some keys don't work so he can't make any calls and asks for a refund. I agreed to refund as soon as I have the phone back.
    The disappointing it was working perfectly up to the moment I reset to factory setting. I wonder if he had a faulty phone and want a free replacement. I have all the phone details, IMEI and serial number.
    How do scammers swap phones, is it possible to change serial no/imei?
    And how do I know if my phone has been tampered with? If the keyboard doesn't work perhaps it has been replaced with a broken one.
    Any opinions/advice, very well welcome.
    Thank you:)
  2. hallux macrumors 68030


    Apr 25, 2012
    Since when does an iPhone have a keyboard that could be "replaced with a broken one"? The keyboard is on the screen, and if the icons in the lower area work, so should the keyboard.

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