ECG setup help request

Discussion in 'Apple Watch' started by Dott, Apr 21, 2019.

  1. Dott macrumors newbie

    Dott

    Joined:
    Aug 1, 2008
    Location:
    Australia
    #1
    Hi There,

    Hoping someone might be able to help figure this one out.

    We bought my partner a Series 4 Apple Watch in Australia and we set it up there. given the geo fencing of the ECG app I didn’t expect it to be active at the time.

    We’re now home in the UK, the iPhone, the iTunes account are all UK. The sim is a UK one. The ECG app still hasn’t appeared.

    Things i’ve tried:

    Restart watch and phone
    Unpair and re pair watch with restore from back up
    Go to health app on phone > Heart > ECG (but no set up button or options present).

    Any suggestions would be greatly appreciated.
     
  2. rencar12 macrumors newbie

    Joined:
    Apr 21, 2019
    Location:
    UK
    #2
    I had exactly the same issue (in the UK), no ECG app was appearing.

    It was down to the watch OS needing updating to 5.2, which you do via the Watch app on the iPhone. If you go into the Watch App and choose Software Update.

    Once this had updated (took ages), the ECG app appeared and I could go through the wizard to set it up.

    Hope that helps.
     
  3. StumpyBloke Suspended

    StumpyBloke

    Joined:
    Apr 21, 2012
    Location:
    England
    #3
    I know you’re in the UK now but is ECG available in Australia? I thought ECG availability was down to where the watch itself was purchased? I could be wrong though.
     
  4. BenAigen macrumors 6502

    BenAigen

    Joined:
    Sep 18, 2014
    Location:
    Up a hill
    #4
    Here is the latest list of countries where the ECG App is available. Unfortunately Australia is not yet on the list, where you purchased the watch.

    Screen Shot 2019-04-21 at 12.18.28.png
     
  5. rugmankc Contributor

    rugmankc

    Joined:
    Sep 24, 2014
  6. StumpyBloke Suspended

    StumpyBloke

    Joined:
    Apr 21, 2012
    Location:
    England
    #6
    It won’t work as it’s not available in Oz yet.
     
  7. LouiseG macrumors member

    LouiseG

    Joined:
    Jan 31, 2015
    Location:
    Scotland
    #7
    I have same issue but unfortunately it is due to purchasing my watch in Australia. We won’t have ECG functionality until it is released in Australia.
     

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6 April 21, 2019