Carrier EE UK iPhone X Order Updates

Discussion in 'iPhone' started by The Game 161, Oct 29, 2017.

  1. The Game 161 macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #1
    Seen a few threads like this but for those of us who ordered through EE post any updates here

    I know many have had issues with on their order page saying awaiting confirmation

    my process was

    first email saying I need to ring EE to confirm some details at 07.59am
    after giving info and checks I got off the phone at 08.06am
    got a text from EE at 08.06am with the order tracker link
    email at 08.07am confirming my order

    on the order page it says an order number with a delivery date of 3rd November
     
  2. Matutu macrumors member

    Joined:
    Jul 3, 2009
    #2
    Yes I am stuck on the famous awaiting confirmation....

    Ordered the 256gb grey.

    7:58 have email with XKN number and order confirmation.
    Receive nothing else.

    11am see everyone else has dates. Call EE to be told there was a issue however this was manually sorted at 11:02, receive a SMS With tracking link which doesn’t work.

    Later that day I call again this time they keep saying all is okay and they send me a confirmation of order received email etc.

    Then that’s it’s. still sat on awaiting confirmation with EE stating it could be on the 3rd however they doubt as apprently all models except the 64GB silver will be delayed....
     
  3. producerlawson macrumors regular

    Joined:
    Apr 10, 2015
    Location:
    York/Birmingham
    #3
    Ordered between 7:55 & 7:58, thankyou/confirmation email came through at 8:02 with XKN number and nothing since, it just says "awaiting confirmation" on the tracking too :( I orded 64gb silver
     
  4. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #4
    Guess we won’t know more till Wednesday or Thursday as items begin to ship. Just hope the date I have will arrive
     
  5. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
  6. Matutu macrumors member

    Joined:
    Jul 3, 2009
    #6
    I’m still on awaiting confirmation.

    Ordered at 8am Friday.

    Spoke to digital sales today and then a manager who stated I would have my phone Friday. Even put a note on my account to confirm he said this.

    However so not believe him so will not hold my breath considering I have had zero updates.
     
  7. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #7
    so is it a first come first serve or more of a lucky dip.
     
  8. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #8
    Expecting some movement on mine tomorrow

    Should change to dispatch in 24 hours then dispatched on Thursday
     
  9. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #9
    do we know how many apple actually produced?
     
  10. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #10
    No numbers but the first patch those with numbers under 000430 have a delivery date for Friday
     
  11. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #11
    really that's positive then ive got an expected del date nov 3rd . others have said they can receive dpd tracking now
     
  12. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #12
    Doubt anybody will have a number till tomorrow or Thursday
     
  13. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #13
    they've had it thru the app .
     
  14. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #14
    I’ve seen the thread on EE forums the guy hasn’t even got any number. Only gone by what he was told by customer services. Doubt anybody gets a proper number till tomorrow.

    DPD wouldn’t have a number unless they have it now
     
  15. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #15
    true.
     
  16. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #16
    anyone else been told their device is picked from the warehouse?
     
  17. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
  18. Bane-Thunder macrumors 6502

    Joined:
    Mar 12, 2014
    #18
    I upgraded via EE over the phone. Do you think my order will be on there website for me to track?

    I was told I'd receive a text on Thursday with me delivery tracking info for Friday.
     
  19. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #19
    some now have an dpd order num
    they should of texted or emailed with your order num on it.
     
  20. Bane-Thunder macrumors 6502

    Joined:
    Mar 12, 2014
    #20
    They specifically said over the phone that i'd receive a text on Thursday an nothing about any email confirmations. I checked my account an they've already taken payment for the upfront cost i paid.
     
  21. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #21
    then id get in contact with them and ask for your 0000 or order number they all start with zeros ending with 6 numbers . in the email is there an XKN number ?.
     
  22. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #22
    so good news .....my order has been despatched and its already been picked up by dpd going to my local dpd depot. anyone else with any luck?
     
  23. DemetriJ macrumors member

    DemetriJ

    Joined:
    Sep 22, 2015
    #23
    Just received this message. Don’t know if you can actually collect tomorrow...
     

    Attached Files:

  24. Tee47 macrumors newbie

    Joined:
    Oct 31, 2017
    #24
    got the exact same here can we get it tomoz or no? my plan has started and everything.
     
  25. DemetriJ macrumors member

    DemetriJ

    Joined:
    Sep 22, 2015
    #25
    I’m still trying to figure that out. Don’t want to waste my time going in for nothing. But it’s tempting to try. I don’t think my plan has switched over yet. Though the My EE app and website hasn’t worked properly for me for weeks.
     

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35 October 29, 2017