El Capitan is sinking the ship! (crashing, stalling...)

Discussion in 'MacBook Pro' started by Bushwood, Nov 13, 2015.

  1. Bushwood macrumors member

    Joined:
    Feb 26, 2014
    #1
    I have a 2011 MB Pro running 10.11.1. It was running great (!) before I updated to El Capitan. Now, it's running horribly - Word and PowerPoint seems to be feeling it the worst. Both programs are constantly crashing. Very often, with PowerPoint, it is unable to render any images in the document - just shows a bunch of red Xs. I am getting memory warns often too.

    The only change was the "upgrade". Is there anything I can do to fix this?

    Thanks!
     
  2. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    If you are running MS Office 2011, make sure that your Office has the latest updates.
    Version should now be 14.5.8

    Office is the only software that I use that, for me, seems to work best from a relatively fresh install. I delete and reinstall Office from original installer probably twice a year. (Maybe it's just me :D )

    Do you have sufficient memory installed in your MBPro?
    I would not use El Capitan with less than 8GB, for example, particularly if you still have a spinning hard drive.
    An SSD should be OK for most uses with less than 8GB.
     
  3. joecool99 Suspended

    joecool99

    Joined:
    Aug 20, 2008
    Location:
    USA
  4. Bushwood thread starter macrumors member

    Joined:
    Feb 26, 2014
    #4
    @joecool99... what does that mean - "do clean install" mean?

    I have upgraded from 4 to 16 GB, and storage doesn't look bad:
    [​IMG]

    I can't even put an image in a PowerPoint slide now. Again, all this memory crap started after installing El Capitan.
    [​IMG]


    Thanks
     
  5. maxsix Suspended

    maxsix

    Joined:
    Jun 28, 2015
    Location:
    Western Hemisphere
    #5
    For some, a clean install is the difference between wasting hours trying to get an update working properly and enjoying the wonderful success a clean install produces.

    I choose clean installs every single time.
     
  6. Bushwood thread starter macrumors member

    Joined:
    Feb 26, 2014
    #6
    Guys, I appreciate the comments, e.g. "do clean install", but come on - if I knew what "do clean install" meant (now do, after googling) and how to "do clean install" after having updated to El Capitan... I'd likely not be asking questions like I've been here.

    So... since I've already updated to El Capitan and my computer is running like complete $*&#... is there anything I can do to fix it?

    Thanks
     
  7. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #7
    Is MS Office the only thing you are having trouble with? I know like DeltaMac mentioned there were some MS updates after El Capitan came out.

    What is the memory error you mentioned you are seeing?
     
  8. fisherking macrumors 601

    fisherking

    Joined:
    Jul 16, 2010
    Location:
    ny somewhere
    #8
    seriously, are the microsoft office apps the only ones you're having issues with? if so, as deltamac pointed out above...run any office updates.
     
  9. Bushwood thread starter macrumors member

    Joined:
    Feb 26, 2014
    #9
    According to the microsoft updater - open any Office app, click "Help", click "Check for Updates" - there are no updates available. It looks like my laptop is running 14.5.8

    Current memory status...
    [​IMG]
     
  10. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #10
    If you can't install that old 14.4.8 update for Office, then you might want to try the current version, which is 14.5.8

    One way would be to open Word, then choose the Help menu, Check for Updates.
    You can also get the 14.5.8 update directly from Microsoft downloads here.
    If the 14.5.8 updater gives you the same error, then I recommend that you remove Office, then reinstall Office completely from your original Office installer.
     
  11. Bushwood thread starter macrumors member

    Joined:
    Feb 26, 2014
    #11
    You're too fast DeltaMac... I posted, saw that I was running 14.5.8 and edited my post... while you were answering
     
  12. IHelpId10t5 macrumors 6502

    Joined:
    Nov 28, 2014
    #12
    First thing to try is to uninstall whatever unnecessary monitoring utility provided the status dialog you posted. Then, uninstall CleanMyMac. And lastly, uninstall any any all 3rd party security or antivirus applications.

    IMHO the vast majority of slow macs and problems upgrading are all user induced by installing completely unnecessary utility software and security software.
     
  13. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #13
    I agree with last post ^ ^
    The p.o.s. CleanMyMac is probably not doing you any favors either.
    Consider removing that next, too.

    thinking about Office: That's one that I use a lot, and I always do a reinstall of Office after any major OS updates. It's the sole software that I have that I feel needs to be reinstalled about once per year, even if nothing else major happens with the rest of the OS X system. Just more Microsoft fun, in my opinion, anyway.
     
  14. mikzn, Nov 27, 2015
    Last edited: Nov 28, 2015

    mikzn macrumors 6502

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #14
    I second DeltaMac suggestion - in fact if you have tons of email, multiple accounts and large attachments I recommend rebuilding the Outlook database (Press Option while opening) before the re install of Office. this will automatically create a back up of the "Main Identity" so you will have the new rebuild and the previous data as a back up. Then do the Office re-install and upgrades to the current latest version 14.5.8. This fixed a lot problems for me when I upgraded to El Capitan ( FWIW did not do a clean install of El Capitan - just the microsoft re-install)
     
  15. Bushwood thread starter macrumors member

    Joined:
    Feb 26, 2014
    #15
    I uninstalled Office 2011 and installed 2016 - version 15.15 - and it seems to be working well now, but it usually does after any restart. I'll give a few days and see how it does.
    Thanks guys. I really do appreciate all the help.
     
  16. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #16
    Correct that 10.5.8 to be 14.5.8 :D
    I agree about rebuilding the Outlook database, although I, for one, don't use Outlook at all. There is still a database, even if Outlook is not used. Must be "important stuff" for Office as a whole, so I rebuild that, too.
     
  17. mikzn macrumors 6502

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #17
    thanks for catching that - corrected it.
     
  18. Bushwood, Dec 1, 2015
    Last edited: Dec 2, 2015

    Bushwood thread starter macrumors member

    Joined:
    Feb 26, 2014
    #18
    Well, I thought that did it... nope. I am now having the exact same issues with Office 2016. Ex: can't insert a pic into a PowerPoint - same error message as before

    Newest issue - Word won't open docs - goes through process, but keeps opening same doc, regardless of which doc is chosen
     

Share This Page