El Capitan Mail.app not syncing iCloud Mail folders

Discussion in 'OS X El Capitan (10.11)' started by spiderman0616, Sep 23, 2015.

  1. spiderman0616 macrumors 68030


    Aug 1, 2010
    So when I log into iCloud.com and go to my mail account there, I have 4 folders that I use with rules. These used to sync just fine in Mail.app on Yosemite. In El Capitan (both 10.11.0 and 10.11.1) they do not show up. My Trash and Sent folders also do not show up.

    Has anyone had this issue? I have tried turning the account on and off, logging in and out of iCloud, rebuilding the mailbox, nothing has worked.
  2. Shirasaki macrumors 604


    May 16, 2015
    I have an outlook account with rules set to help filtering MacRumors notification mail. Weeks ago, rules would never be executed under El Capitan Mail app. I don't know how to do except manually checking mail and moving them to dedicated folder. It's just bad. Sadly Microsoft outlook has some sort of compatibility issue with outlook account.
  3. bryanbuff macrumors newbie


    Sep 30, 2015
    Tampa, FL
    Here's what worked for me...
    Go to Mail > Preferences > Accounts, and then uncheck "enable this account" and the re-check it. All of my folder structures were restored after that.
  4. spiderman0616 thread starter macrumors 68030


    Aug 1, 2010
    Yeah, I actually tried that and nothing worked. I also tried installing Thunderbird to see what it would do--it actually grabbed two of my folders but two were still missing. And nothing I've tried has gotten my sent messages or trash to come down locally.

    I'm fairly convinced there's something weird going on with iCloud mail.
  5. G2244 macrumors member


    Mar 4, 2009
    This worked for me as well. I knew it wasn't iCloud since I could still see and use the extra folders on my iPhone.
  6. jkeekij macrumors regular

    Oct 17, 2011
    Worked for me, thanks!
  7. alever macrumors newbie

    Apr 25, 2015
  8. mike2000tc macrumors newbie


    Oct 7, 2015
    Leicestershire UK
    That fixed it. thanks.
  9. AtheistP3ace macrumors 6502a


    Sep 17, 2014
    Yea I had weird mail issues. Deleted the accounts causing trouble and added them back. Mostly fixed the biggest issues. Still see some odd things happen at times but not deal breakers.
  10. BarkingKat macrumors newbie


    Jan 11, 2016
    This totally worked for me... THANK YOU!
  11. adamcaller macrumors newbie

    Jan 2, 2015
    That doesn't work for me, or rather it did and the problem returned...

    Now Apple Mail quits if I click on an email there that has actually been filed to a smart folder or deleted previously. It's impossible to sort out which are old emails that I've dealt with which are new ones that need dealing with.

    And to make things worse, Apple Mail finds old drafts from yonks ago, or shows there are unread items in folders that are empty, or says there is junk email when there isn't, or there isn't when on iCloud I can see there is lots of it.

    Basically, the two ways to access iCloud mail -- through iCloud and AppleMail are both doing completely different things.
  12. BarkingKat macrumors newbie


    Jan 11, 2016
    --- Post Merged, Jan 13, 2016 ---
    Yes! The turning off/on of the account is only a temporary fix. No changes made in Apple Mail or iCloud are ever consistent

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