el capitano broke my macbook?

Discussion in 'OS X El Capitan (10.11)' started by Jiafey, Oct 1, 2015.

  1. Jiafey macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015
    #1
    hi! I really need help, i updated my macbook (pro retina 13" mid 2014) from OS X Yosemite to OS X El Capitano 10hours ago. It was working fine not after i restarted my laptop. While i was browsing on safari my macbook suddenly hanged(The only app that was running is Safari). I turned it off and right after that it's not working!!! It only shows an image of a folder with a "?". What happened? What should i do?
     

    Attached Files:

  2. Tbone999 macrumors member

    Joined:
    Jun 18, 2009
    #2
    You can reboot in recovery mode, which should let you boot from the internet and then you can see what's going on with your hard drive or reinstall a system.

    https://support.apple.com/en-us/HT201314

    I would first try to reboot holding down that alt/option key, which will allow you to choose to startup from any system partition that may still be available. If that doesn't work, I would go to recovery mode.

    http://www.tekrevue.com/tip/mac-startup-options/

    Give it a try -- let us know how it turns out.
     
  3. Jiafey thread starter macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015
    #3
    Hi tbone999,

    Thanks for your reply, i didn't notice i posted it twice. Anyway nothing worked for me, disk utility doesn't show my HD. seems like i need to bring it for repair. Can't contact apple here coz it's a weekend and their hotline's close.
     

    Attached Files:

  4. LewisChapman macrumors 6502a

    LewisChapman

    Joined:
    Jan 10, 2015
    Location:
    UK
    #4
    The only thing I could suggest is resetting the NVRAM by doing the following:
    1. Shut down your Mac.
    2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
    3. Turn on your Mac.
    4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
    5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
    6. Release the keys.
    If this does not work then this is a trip to the Apple Store (with a Genius appointment) unfortunately since your OS is no longer detecting the primary disk and your Retina Macbook is really not user operable.
     
  5. Jiafey thread starter macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015
    #5
    Hi LewisChapman,

    Resetting the NVRAM didn't work as well, it still shows the flashing ? Folder after the 2nd startup sound. Anyway thanks!
     

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