**I want to point out I am not associated with Elment Case in any way**
I don't know if many people on these forumns have bought Element Case or are even in the market for one, but I want you to know that their customer service is 1st class.
I placed an order for one on the 22nd of December and figured there would be a delay due to the holidays. I also followed up with them about the free flip lid because I had a small issue with not having the option show up when placing my order. Element Case also sent out an e-mail to everyone that ordered a case the week of Christmas directly to notify us that UPS was not picking up orders for a short time due to the holiday and that we should expect them to ship out on Monday the 29th. I called and Jeff answered (not sure if he is one of the owners or what) he checked the status and told me it was shipping out today (Monday 29 December). I went on to tell him about the issue I had with ordering the flip lid and that i used their "contact us" link in Shop section and had not hear back from them (they had not received the e-mail). He instantly apoligized and asked about the browser I used and said they would send me a 2nd free lid and in the color I wanted since I had problems with the order process and he also sent it out 2nd day air at their expense so I would get my order quicker.
I have another thread about the awful customer service from Ivyskin (by the way this issue still has not been cleared up) and it is wonderful to come across a company with such wonderful customer service such as Element Case.
So if you are considering one of their cases, please consider the customer service pros with this company. They are 1st class. I will most likely post my impressions of the liquid case after I have used it a couple days.
**Repeat - I want to point out that I am not associated with Element Case in any way**
I don't know if many people on these forumns have bought Element Case or are even in the market for one, but I want you to know that their customer service is 1st class.
I placed an order for one on the 22nd of December and figured there would be a delay due to the holidays. I also followed up with them about the free flip lid because I had a small issue with not having the option show up when placing my order. Element Case also sent out an e-mail to everyone that ordered a case the week of Christmas directly to notify us that UPS was not picking up orders for a short time due to the holiday and that we should expect them to ship out on Monday the 29th. I called and Jeff answered (not sure if he is one of the owners or what) he checked the status and told me it was shipping out today (Monday 29 December). I went on to tell him about the issue I had with ordering the flip lid and that i used their "contact us" link in Shop section and had not hear back from them (they had not received the e-mail). He instantly apoligized and asked about the browser I used and said they would send me a 2nd free lid and in the color I wanted since I had problems with the order process and he also sent it out 2nd day air at their expense so I would get my order quicker.
I have another thread about the awful customer service from Ivyskin (by the way this issue still has not been cleared up) and it is wonderful to come across a company with such wonderful customer service such as Element Case.
So if you are considering one of their cases, please consider the customer service pros with this company. They are 1st class. I will most likely post my impressions of the liquid case after I have used it a couple days.
**Repeat - I want to point out that I am not associated with Element Case in any way**