I understand their website says there is a 2 day lag from when your order is placed and processed but after that period of time has elapsed there seems to be no way of contacting them. There is a phone but no one answers and messages are not returned. There is an initial email but no follow up so no way to tell if or when shipped. There is a web form but no response has been received. For the price of the product the customer service is very suspect! Any one else had issues with them?