Elgato customer service?

[R.Youden]

I have an eyeTV Hybrid which has suddenly packed-in and stopped working. Neither the eyeTV of the System Profiler can detect the device. I have emailed Elgato and they have provided me with steps to try and rectify the problem but no joy. They said in the email that I need to exchange the item as it is still under warranty.

I have asked how to return the device but they have not got back in contact with me after 2 days. I purchased the item from the Apple on-line store and they told me the returns are handled by Elgato.

Has anyone else ever dealt with Elgato in this way before and how successful where you?

Thanks.

 

[xUKHCx]

I was in almost the exact same situation however it was a long time ago now. All I can remember was it was resolved very quickly and i got a replacement. They (can't remember who they were) arrange for collection of the old and delivery of the new. Think the turn around time was about 3 day in all.

 

[R.Youden]

A quick update.

Elgato are useless!

As I am based in the UK they transfered my replacement item request to Munich and I still (despite a number of emails over the last week) have not heard anything from them.

Sorry Elgato, but unless you sort this out quick then I will not be purchasing anything from you again!

Not happy!