Eligibility for Apple care for Mbp

Discussion in 'MacBook Pro' started by SarahCat, Sep 18, 2015.

  1. SarahCat macrumors member

    Jun 5, 2014
    I know this probably has been asked before but I couldn't find an answer that could help me.

    Less than a year ago I bought a brand new Apple computer from eBay. The box was unopened so I am the only one to turn it on etc.

    I want to know if I am still able to purchase apple care because I bought the machine off of eBay.
    Would this be a problem because the machine was purchased by someone else and has their name on the receipt instead of mine?
    Thanks guys
  2. marshallbedsaul macrumors 6502a


    Nov 14, 2007
    I believe long as you are in the one year purchase period. You can simply buy apple care from Apple, BH photo, Amazon. Make sure to activate the apple care.
  3. SarahCat thread starter macrumors member

    Jun 5, 2014
    Thank you. For proof of purchase do I upload my ebay receipt or the eBay sellers receipt from b and h?
  4. hallux macrumors 68030


    Apr 25, 2012
    If you put the serial number in on http://selfsolve.apple.com it should give you the eligibility for AC purchase. The ORIGINAL purchase date from Apple is what really qualifies it. Just because YOU bought it less than a year ago doesn't mean it's eligible if the original purchase was more than a year ago

    Proof of purchase needs to be from an Apple store or an authorized Apple reseller.
  5. SarahCat thread starter macrumors member

    Jun 5, 2014

    Thank you. The year from original purchase still applies. My question was if I could submit the receipt from b and h (authorized reseller)even though it has the ebays sellers name on it and not mine.
  6. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    After seeing your question I read over the Applecare guidelines and I really think you are in a bit of a grey area here. If someone else originally bought the MacBook new and is now selling it to you as the second owner, I'm wondering if that makes it essentially a "used" MacBook and perhaps not eligible for Applecare. I just don't see anything really addressing exactly this scenario in the documentation.

    Here they talk about "original purchase date" that implies maybe a second purchaser like yourself is not eligible.
  7. SarahCat thread starter macrumors member

    Jun 5, 2014
    Thanks it was a never used product but I can see why a second owner would still be considered as such in applecare. For example the person I bought it from bought it and sold it a few days later. I opened the box and unwrapped it etc. if I bought it from a retailer I would be eligible that much I know. I just don't know if I can do it because I bought it on eBay even though it's still has a few months to its original purchase date.

    What I don't understand is that my serial number was eligible for apple care when I used the coverage checker tool but don't know what to do for the proof of purchase.
  8. venom600 macrumors 6502a

    Mar 23, 2003
    Los Angeles, CA
    Apple is usually pretty good about making exceptions so long as you have proof that the computer was in new condition.
  9. SDAVE macrumors 68040


    Jun 16, 2007
    I always get it from eBay and save money. Never had a problem.

    It used to be that they could email you the code, but nowadays they have to ship you the box.

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