Anyone have this experience? I had a most frustrating experience this weekend. I've confirmed on the apple website, and verizon that my 2 year contract is over, and I'm on a month-to-month.
I got to the apple store at 9am on Saturday, and waited about 2 hours, another hour after they opened in line to get an iPhone 6. When i finally get to my turn, the apple representative tells me I have to pay the full contract price??? I told them I was eligible for upgrade, and showed them on the apple website, and they said "sorry, we can't do anything because all it shows on my iPad is that you have to pay full contract price."
They made me call verizon, and the verizon representative confirmed I was eligible, and she offered to speak on my behalf to the apple store manager, who at that point came over and still told me he couldn't do anything because their system had a glitch, and kept refusing to talk to the verizon representative on the phone, because apple needs to "talk to our own verizon representatives." Needless to say I was pissed at that point, and getting pretty frustrated because I was clearly eligible. Manager just said, "its a glitch in our system, we can't fix it, but neither can verizon, so sorry, I can't do anything."
Long story short..I ended up leaving without a phone, after 3 hours at the apple store. I'm still upset about this (I know..it's just a phone), but was wondering if anyone ever had the same experience, and also, is this Apple or Verizon's fault??
First negative experience at an apple store....
I got to the apple store at 9am on Saturday, and waited about 2 hours, another hour after they opened in line to get an iPhone 6. When i finally get to my turn, the apple representative tells me I have to pay the full contract price??? I told them I was eligible for upgrade, and showed them on the apple website, and they said "sorry, we can't do anything because all it shows on my iPad is that you have to pay full contract price."
They made me call verizon, and the verizon representative confirmed I was eligible, and she offered to speak on my behalf to the apple store manager, who at that point came over and still told me he couldn't do anything because their system had a glitch, and kept refusing to talk to the verizon representative on the phone, because apple needs to "talk to our own verizon representatives." Needless to say I was pissed at that point, and getting pretty frustrated because I was clearly eligible. Manager just said, "its a glitch in our system, we can't fix it, but neither can verizon, so sorry, I can't do anything." Long story short..I ended up leaving without a phone, after 3 hours at the apple store. I'm still upset about this (I know..it's just a phone), but was wondering if anyone ever had the same experience, and also, is this Apple or Verizon's fault??
First negative experience at an apple store....
