I pre-ordered the new iPad and I was hoping to receive an order confirmation email after a couple of hours but instead I got this.
Thank you for your recent order with the Apple Online Store. We
appreciate your business.
We have been unable to obtain payment for your order.
We will continue to attempt to obtain authorization for your order for
one week.
If we do not receive a response from you within one week from the date
of this email, your order will be cancelled.
We offer the following options for resolution:
1. Please contact the financial institution that issued your credit card
to review the reason for decline. You will need to resolve this with
your financial institution before this order can be processed.
2. If you are unable to resolve the issue with your financial
institution, you may cancel your order by visiting: <Apple> You will need to login to your account
with your Apple ID to locate this order.
3. Please visit <Apple> to change your form of
payment to a different credit card. Please ensure the cardholder name,
billing address and phone numbers on file for your credit card match the
information on your order. You will need to login to your account with
your Apple ID to locate this order.
4. If you wish to use a different form of payment, such as a Money Order,
Cashier's Check, or Wire Transfer, please call us at 1-877-422-5368.
Sincerely,
Apple Online Store
I called my bank and I found out that I don't have enough funds on my credit card. I'd like to change my the credit card I used on this order to one that has enough funds on it but it says in the email to do that I have to login with my Apple ID. The problem is I placed the order as a guest. Is there a way I can cancel my order or change the card's number? Instead of doing the whole thing again.
It was going to ship March 16. If I pre-ordered again it'll ship March 19
EDIT: I tried calling Apple, but their lines are busy.
Thank you for your recent order with the Apple Online Store. We
appreciate your business.
We have been unable to obtain payment for your order.
We will continue to attempt to obtain authorization for your order for
one week.
If we do not receive a response from you within one week from the date
of this email, your order will be cancelled.
We offer the following options for resolution:
1. Please contact the financial institution that issued your credit card
to review the reason for decline. You will need to resolve this with
your financial institution before this order can be processed.
2. If you are unable to resolve the issue with your financial
institution, you may cancel your order by visiting: <Apple> You will need to login to your account
with your Apple ID to locate this order.
3. Please visit <Apple> to change your form of
payment to a different credit card. Please ensure the cardholder name,
billing address and phone numbers on file for your credit card match the
information on your order. You will need to login to your account with
your Apple ID to locate this order.
4. If you wish to use a different form of payment, such as a Money Order,
Cashier's Check, or Wire Transfer, please call us at 1-877-422-5368.
Sincerely,
Apple Online Store
I called my bank and I found out that I don't have enough funds on my credit card. I'd like to change my the credit card I used on this order to one that has enough funds on it but it says in the email to do that I have to login with my Apple ID. The problem is I placed the order as a guest. Is there a way I can cancel my order or change the card's number? Instead of doing the whole thing again.
It was going to ship March 16. If I pre-ordered again it'll ship March 19
EDIT: I tried calling Apple, but their lines are busy.
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