email attachments not opening

[margn62]

My daughter has a Mac and when she emails me or her teachers word documents(2011) they wont open. I get the paper clip icon in my inbox but there doesn't seem to be a document to open? Tried R) click and save but no word doc there.
Help!

 

[satcomer]

On her Mac have her open Mail.app and in Mails menu items Mail, Attachments and select 'Always Send Windows Friendly Attachments' to put a check mark on jot and then have her send the attachment again!