email attachments not opening

Discussion in 'Mac Basics and Help' started by margn62, Jan 19, 2016.

  1. margn62 macrumors newbie

    Joined:
    Jan 19, 2016
    Location:
    Melbourne
    #1
    My daughter has a Mac and when she emails me or her teachers word documents(2011) they wont open. I get the paper clip icon in my inbox but there doesn't seem to be a document to open? Tried R) click and save but no word doc there.
    Help!
     
  2. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #2
    On her Mac have her open Mail.app and in Mails menu items Mail, Attachments and select 'Always Send Windows Friendly Attachments' to put a check mark on jot and then have her send the attachment again!
     

Share This Page