Email from Apple (News@insideApple@apple.com

donnaw

macrumors 65816
Apr 19, 2011
1,134
6
0
Austin TX
Yeaterday my husband received an email from Apple at this address telling him "Your one-year iPod touch warranty is about to expire."

Two things:
1). he doesn't have an iPod touch
2). The email address used was not his Apple ID address.

Is this some sort or weird marketing ploy? Or is someone possibily using his other email address. I can't even figure out how to ask Apple because this is not his apple ID.

The main thing I'm worried about is someone using this email address to open accounts. We just had a couple of cramming charges to our landline in his name. They used another (bogus email) and this one is valid but the timing seems weird.

Any suggestions?
 

wrinkster22

macrumors 68030
Jun 11, 2011
2,622
6
0
Toronto
Definitely a scam.
Apple does not send these.
I would contact apple, as they like to know when this sort of thing happens.
 

seeharrison

macrumors regular
Nov 8, 2011
168
0
0
It definitely sounds like a phishing attempt. Was it asking you to click a link to "renew" the support?
 

donnaw

macrumors 65816
Apr 19, 2011
1,134
6
0
Austin TX
No, there was no 'click to renew'. I thought it might be a scam but with the cramming on my home phone happening at the same time I was curious if anyone else had seen it.

I would love to contact Apple but to be honest I really can't find a phone number that is for general purposes. Everything wants an Apple ID and password and in this case that info doesn't really exist. I guess I just want to be sure nobody created an Apple ID using that email address. But if they did he will continue to get Apple stuff so I'll just wait.

Thanks for the reassurance.
 

Gyrene

macrumors newbie
Sep 21, 2011
17
1
0
1-800-APL-CARE

AppleCare answers pre-sales and general questions from callers and can look up an Apple ID for you to see if it is indeed in use by someone.