I wrote Steve Jobs an email a few days ago about a defective MBP (not mines, my uncle's 15'' Core Duo. lol) Today he emailed me back! Or rather, a certain somebody from Corporate Exec. Relations. She gave me her number and told me to call it. Now to those of you who have sent emails to Steve Jobs and gotten responses, what information do I need to have ready for them to be able to do anything? Should I ready my Mac serial number? Any work order from Apple Care? Is any information at all necessary? Or do I just give them my addy and they'll just send me a new one? I'm doing this for my uncle, so I'm afraid I don't have any documentation right now.