Email help

[Bulldog VII]

Hi all

I hope someone can help me, when ever my friend emails me it alway goes into my junk folder, he is in my contacts & I have checked my blocked numbers & emails & he's not in there

Any help would be appreciated, we both use iMacs & iphones??

Ta

 

[BrianBaughn]

Who is your friend's email provider?

 

[Bulldog VII]

We're both on icloud although he still uses the old .mac email address

 

[johannnn]

Have you moved his emails from the junk folder to the inbox folder, and are new emails still coming to the junk folder?

Reduce junk mail in Mail on Mac

In Mail on your Mac, mark emails as junk or not junk, and refine the junk mail filter so Mail can identify spam and junk mail more accurately.

support.apple.com

"Each time you confirm a message as junk or not junk, the junk mail filter improves so Mail can better identify junk mail."

 

[Meuti]

I am not sure if moving the emails is enough to teach the mail app it's not a junk mail. If you go to settings/junk try checking "mark as junk but leave in inbox" (translated this from German, so not sure if it's the exact same words on your mac). Now all the junk mails will end up in your inbox and have a button you can click to confirm they are junk mails or not. After you have confirmed your friend's mail is not junk this way, go back to settings and check the box for sending junk mails directly to the junk folder and let him send you another one to see if it worked.

 

[ssmed]

On an individual level you can write a rule to defeat this - slightly annoying but at least avoids the problem

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Also check your advanced JUNK settings as contacts should not be moved with the following settings for instance.

 

[johannnn]

I am not sure if moving the emails is enough to teach the mail app it's not a junk mail.

This is what Apple states though. ""Each time you confirm a message as junk or not junk, the junk mail filter improves so Mail can better identify junk mail.""

 

[Meuti]

This is what Apple states though. ""Each time you confirm a message as junk or not junk, the junk mail filter improves so Mail can better identify junk mail.""

Yes, that's what I mean. I don't believe by just moving the message you are actually confirming it's junk. In order to "activate" the learning process you have to put the setting to leave junk mails in the inbox. If you do so there's an info attached to the top of each email that is considered junk. Something like "Mail believes this is junk" and you have the option to say "yes it's junk" or "no, it isn't junk". If you choose the latter the email will be declared as "no junk" and treated as a "normal" email.

Edit: I'm not sure if I'm correct about the underlined part - but if I have my junk mails sent directly to the junk folder I don't get the option to confirm it's junk. That only comes up when the junk mails come into my regular inbox

 

[Meuti]

Okay, so I think I may have caused some confusion here. Sorry

When you said "moving" the mail I thought you were referring to just dragging the mail into the inbox. But I have seen now that the actual button I was talking about is saying "move to inbox". So that definitely is confirming the mail is not junk. (I think it used to be different, maybe that changed with Catalina, or it's just my old brain starting to disfunction).

The right button on the screenshot is saying "move to inbox" - so to the thread opener: if your friend's email has this option, clicking the button should teach Mail that your friend's mails are not spam. Again - sorry for the confusion.

 

[Bulldog VII]

This is what Apple states though. ""Each time you confirm a message as junk or not junk, the junk mail filter improves so Mail can better identify junk mail.""

It's been happening with years for this address!
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Okay, so I think I may have caused some confusion here. Sorry

When you said "moving" the mail I thought you were referring to just dragging the mail into the inbox. But I have seen now that the actual button I was talking about is saying "move to inbox". So that definitely is confirming the mail is not junk. (I think it used to be different, maybe that changed with Catalina, or it's just my old brain starting to disfunction).

View attachment 886631

The right button on the screenshot is saying "move to inbox" - so to the thread opener: if your friend's email has this option, clicking the button should teach Mail that your friend's mails are not spam. Again - sorry for the confusion.

I do this every time, I even have his address as a VIP & still goes to junk?

 

[Meuti]

In this case I believe the best workaround is to set a filter using a rule as stated by ssmed above.

On an individual level you can write a rule to defeat this - slightly annoying but at least avoids the problem

View attachment 886623
[automerge]1578128187[/automerge]
Also check your advanced JUNK settings as contacts should not be moved with the following settings for instance.

View attachment 886624