Email issue

Discussion in 'iPhone' started by oursfan, Jul 31, 2008.

  1. oursfan macrumors member

    Nov 28, 2007
    Has anyone else had an issue with the email feature on their iphone not getting new emails? I did a quick search and did not find anything although I am sure there has to be a thread somewhere on this because I can not be the only one this is happening to.

    Here is the deal.... I go to check my email. Once I am in there I notice that the phone has not checked for new mail in a few hours, so I tap on the refresh symbol in the bottom left hand corner of the screen and the thing starts to search or go fetch the new mail, but it never stops. It just keeps spinning and spinning and never gets the new mail. I know I have new messages because I have checked on my desktop to see if in fact there are new messages in my account. Soooo, to get it to stop and actually get these new messages to the phone, I have to turn the phone off and then back on again. Upon the reboot it shows the correct new messages in the inbox. But it I go to manually check for new messages again, it does the same thing. Just spins and spins until I reboot the phone.

    This does not happen all of the time I should add. Sometimes it works fine. Lately though, it has been acting up more than ever.

    I have 2 email accounts synced to the phone. A yahoo account and a mobile me account. I have the push feature set to on and it is supposed to "push" every hour. It does not matter how I am connected to the net when it does this either. I have tried it via WiFi, Edge and 3g.

    Anybody know what is going on with my phone?
    Thanks in advance
  2. ckbook macrumors member

    Aug 16, 2007
    I occasionally have this problem as well. It usually takes a restart to get the mail to download.
  3. oursfan thread starter macrumors member

    Nov 28, 2007
    Yeah, I have had the issue in the past and a restart used to take care of it for awhile, but now I have to restart the phone just about every time I want to check for new mail. It is getting a bit annoying!
  4. nm1213 macrumors newbie

    Jul 29, 2008
    What you need to do as a workaround is this. Set up a dummy Yahoo account and configure the iphone to fetch from it every 15 min. Your push accounts will work perfectly after this.

    I was also seeing the issue with Exchange push. When the device was on, it would push perfectly. When the device was in sleep mode, but plugged in, it would push perfectly. When the device was in sleep mode and unplugged, it would push for about 15 - 30 min and then stop.

    I suspect the problem is that when the phone enters a particular sleep state, it drops the open HTTPS connection and does not renew it. As long as the phone is receiving email before entering this sleep state, things are fine.

    What I did by setting up a dummy yahoo account to fetch is not let the phone get into this sleep state. The radio is always powered and fetching... and so push also works reliably.

    I have a case open with Apple regarding this and they are investigating it as a possible radio or activesync bug. It is still being looked at so please don't jump to any conclusions.

    Try the workaround... let me know if it helps.
  5. faxpilot macrumors newbie

    Jul 30, 2006
    3G Mail Not Refreshing

    I have the same issue on my iphone 3G. I recently had 3 days of continuous inability to refresh (would just say "connecting..."). Another Mail problem is that more often than not, tapping the Refresh icon in lower left causes nothing to happen.
  6. skubish macrumors 68030


    Feb 2, 2005
    Ann Arbor, Michigan
    A reset has always fixed this issues for me, but I have a push account to it may be the answer.
  7. evillageprowler macrumors regular


    Nov 5, 2007
    NJ, USA
    Resetting my phone gives me a temporary fix; after a few to several hours, the problem returns. One of the previous posters suggested that this may be a push/fetch issue. I am not aware that Yahoo mail uses push. I use GMail and also something with I think mine and also Yahoo use a fetch mechanism. (Please correct me if I'm wrong.)

    If creating a Yahoo account will help (because it is a push-confusing-fetch or vice versa issue), then I wouldn't mind trying this idea.

  8. yessur macrumors newbie

    Aug 5, 2008
    Apple acknowledges it's a known problem

    Here's a repeat of my post a few days ago...

    Two weeks ago I spoke at length with first and then second level Apple tech support about Mail's consistent failure to connect and retrieve messages. We jointly carried out a series of tests involving him sending email messages to my multiple POP accounts. With Mail set to "manual fetch" we found that after the first two or three accounts were checked the subsequent accounts being checked would report "failure to connect to server". However, when Mail was forced to quit (holding down the Home Button until Mail quit) the next few accounts in the sequence would instantly connect and retrieve messages. I placed a follow-up call to the same tech support specialist a week ago and specifically asked if Apple Engineering acknowledged this as a known problem. He said "yes" and added that it's being work on but didn't know the priority. So, for those of us who have been complaining let's hope they get their act together quickly. In the meantime I have to go force quit Mail each time I want to check for messages where there's a "cannot connect to server" error message.
  9. iFerd macrumors 6502a

    Jul 20, 2007
    Further evidence that Apple is aware of this problem is that they have a document about the work-around (force Mail to quit by holding the Home button) in their support forums. The link is here.
  10. mrtune macrumors 6502a

    Jun 23, 2007
    Lately my phone has been doing this as well. Majority of the time is when I'm on the cell network trying to check email via edge or 3g.

    It was never a problem with the 1.x firmware. I'm glad Apple has at least acknowledged this bug and is working on it.

    I have never noticed this problem with wifi which I find odd.

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