Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

email issue

M

mckait

macrumors newbie
Original poster
Jul 25, 2008
7
0
I did not find anything on the forum .. I apologize if something is here and I am missing it..

I have a macbook OS 10.5.7

Today all of a sudden I can't download my email. It worked fine until 10 am ... then nothing.

There is an ! next to the inbox

the error says
There may be a problem with the mail server or network. Check the settings for account “Comcast” or try again.

The server error encountered was: The connection to the server “mail.comcast.net” on port 995 timed out

comcast does not support mac.

My mail sends fine..

but the little get mail icon is stuck in the down position

nothing should have changed

if I left click on get new mail from the icon in the dock
nothing

:confused:

any ideas?
 
i have been on the phone with them three times today

I have internet service

I get my mail at the comcast site

I ran the rebuild and i ran the diagnostic
still issues
 
mckait said:
i have been on the phone with them three times today

I have internet service

I get my mail at the comcast site

I ran the rebuild and i ran the diagnostic
still issues
Click to expand...

I've seen something like this before. It required me removing the account and set it up again if I recall correctly.
 
eeek!


what about all of your stuff?

addy's and saved mails etc?

I called mac support

turns out the 325$ I paid for 3 yrs of support and stuff....is not mac support and stuff...
it is Best Buy Support ( misnomer?)

I have been told to take macbook to store tomorrow and stand in line forever
for geek squad
:(
 
All of your saved mail should be in your inbox at the Comcast site too. Check it to make sure before you redo the account in Mail.
 
mckait said:
eeek!


what about all of your stuff?

addy's and saved mails etc?

I called mac support

turns out the 325$ I paid for 3 yrs of support and stuff....is not mac support and stuff...
it is Best Buy Support ( misnomer?)

I have been told to take macbook to store tomorrow and stand in line forever
for geek squad
:(
Click to expand...

Do you use IMAP? If so, this is no problem. Otherwise, create a folder in mail and move all of the stuff from your email account that is giving you problems.

Rereading your original post -- perhaps this is just a port usage issue... Can you try setting up another client and see if that works?
 
mckait said:
I did not find anything on the forum .. I apologize if something is here and I am missing it..

I have a macbook OS 10.5.7

Today all of a sudden I can't download my email. It worked fine until 10 am ... then nothing.

There is an ! next to the inbox

the error says
There may be a problem with the mail server or network. Check the settings for account “Comcast” or try again.

The server error encountered was: The connection to the server “mail.comcast.net” on port 995 timed out

comcast does not support mac.

My mail sends fine..

but the little get mail icon is stuck in the down position

nothing should have changed

if I left click on get new mail from the icon in the dock
nothing

:confused:

any ideas?
Click to expand...

Here's a Comcast page where you can check for outages (if you log in, they'll be local) Comcast Network Health - Outage Check

Before you do anything drastic I'd wait it out for a bit longer and see if it clears itself up. Back when I used to have EarthLink dial-up, I would have similar problems with getting my email using Eudora. It wasn't anything wrong on my end, it was something with EarthLink and always straightened itself out.

As far as sending mail and surfing the net, those are separate things. ISPs have separate servers for sending mail, receiving mail, the web, etc. and usually operate independently of each other.

I just thought of one more thing, your account in Mail isn't offline is it?
 
MooneyFlyer said:
Do you use IMAP? If so, this is no problem. Otherwise, create a folder in mail and move all of the stuff from your email account that is giving you problems.

Rereading your original post -- perhaps this is just a port usage issue... Can you try setting up another client and see if that works?
Click to expand...


tried different ports

no luck

It is only downloading mail that is giving me problems. all else is fine.
 
I finally resorted to my geek guy... who deleted the old email account
and created a new one. sheesh! It inspired me to buy a back up too, for time machine.. just in case.

thanks for your suggetions, everyone.

kath
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back