email issue

Discussion in 'Mac Basics and Help' started by mckait, Jul 22, 2009.

  1. mckait macrumors newbie

    Joined:
    Jul 25, 2008
    #1
    I did not find anything on the forum .. I apologize if something is here and I am missing it..

    I have a macbook OS 10.5.7

    Today all of a sudden I can't download my email. It worked fine until 10 am ... then nothing.

    There is an ! next to the inbox

    the error says
    There may be a problem with the mail server or network. Check the settings for account “Comcast” or try again.

    The server error encountered was: The connection to the server “mail.comcast.net” on port 995 timed out

    comcast does not support mac.

    My mail sends fine..

    but the little get mail icon is stuck in the down position

    nothing should have changed

    if I left click on get new mail from the icon in the dock
    nothing

    :confused:

    any ideas?
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    It's probably a problem with comcast. I can't ping mail.comcast.net at the moment; anyone else?
     
  3. mckait thread starter macrumors newbie

    Joined:
    Jul 25, 2008
    #3
    i have been on the phone with them three times today

    I have internet service

    I get my mail at the comcast site

    I ran the rebuild and i ran the diagnostic
    still issues
     
  4. MooneyFlyer macrumors 65816

    MooneyFlyer

    Joined:
    Nov 18, 2007
    Location:
    Boston
    #4
    I've seen something like this before. It required me removing the account and set it up again if I recall correctly.
     
  5. mckait thread starter macrumors newbie

    Joined:
    Jul 25, 2008
    #5
    eeek!


    what about all of your stuff?

    addy's and saved mails etc?

    I called mac support

    turns out the 325$ I paid for 3 yrs of support and stuff....is not mac support and stuff...
    it is Best Buy Support ( misnomer?)

    I have been told to take macbook to store tomorrow and stand in line forever
    for geek squad
    :(
     
  6. guydude193 macrumors 6502a

    Joined:
    May 15, 2009
    Location:
    MI
    #6
    All of your saved mail should be in your inbox at the Comcast site too. Check it to make sure before you redo the account in Mail.
     
  7. MooneyFlyer macrumors 65816

    MooneyFlyer

    Joined:
    Nov 18, 2007
    Location:
    Boston
    #7
    Do you use IMAP? If so, this is no problem. Otherwise, create a folder in mail and move all of the stuff from your email account that is giving you problems.

    Rereading your original post -- perhaps this is just a port usage issue... Can you try setting up another client and see if that works?
     
  8. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #8
    Here's a Comcast page where you can check for outages (if you log in, they'll be local) Comcast Network Health - Outage Check

    Before you do anything drastic I'd wait it out for a bit longer and see if it clears itself up. Back when I used to have EarthLink dial-up, I would have similar problems with getting my email using Eudora. It wasn't anything wrong on my end, it was something with EarthLink and always straightened itself out.

    As far as sending mail and surfing the net, those are separate things. ISPs have separate servers for sending mail, receiving mail, the web, etc. and usually operate independently of each other.

    I just thought of one more thing, your account in Mail isn't offline is it?
     
  9. mckait thread starter macrumors newbie

    Joined:
    Jul 25, 2008
    #9

    tried different ports

    no luck

    It is only downloading mail that is giving me problems. all else is fine.
     
  10. MooneyFlyer macrumors 65816

    MooneyFlyer

    Joined:
    Nov 18, 2007
    Location:
    Boston
    #10
    I think I would try a second email client first... Seems odd since sending works and downloading doesn't
     
  11. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #11
    Not really, most ISPs have different servers for incoming and outgoing mail, hence the smtp and pop servers.
     
  12. mckait thread starter macrumors newbie

    Joined:
    Jul 25, 2008
    #12
    I finally resorted to my geek guy... who deleted the old email account
    and created a new one. sheesh! It inspired me to buy a back up too, for time machine.. just in case.

    thanks for your suggetions, everyone.

    kath
     

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