*EMERGENCY!* Dent in MBA... help!

Discussion in 'MacBook Air' started by bartman-chinese, Apr 29, 2008.

  1. bartman-chinese macrumors member

    bartman-chinese

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    #1
    I am now officially an idiot. After coming home from school today I noticed that one side of my MBA was a little higher up when the lid was closed. I looked closely and saw that the bottom left side of the screen/lid thingamabob was bent inwards, and a small dent on the top left side of the base. The MacBook Air is still functioning normally but the dent totally ruins the aesthetics. Any suggestions on what I can do? I got it from the Authorized Reseller (I live in Hong Kong) on March 19th.
     
  2. Piarco macrumors 68030

    Piarco

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    #2
    Very little I'm afraid. I went through a similar thing with a 12" PowerBook in late 2004 and made the mistake of calling up Apple Support - who told me it would cost about a third of the original value to repair, and also kindy invalidated my warranty due to physical damage sustrained above normal wear. Nice. :rolleyes:

    It's early days yet for companies to be offering MBA repair, but they will be at some point. Until then Apple may be your only option for a expensive repair and a possible invalidated warranty...
     
  3. NC MacGuy macrumors 603

    NC MacGuy

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    #3
    Not much you can do about it. Dents/scratchs happen. I've got a dent and few of the scratches. Aluminum does this.

    As long as it still works you'll get over it.
     
  4. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #4
    I just got off the phone from the Authorized reseller... thank goodness I didn't tell them my Air's serial number. The guy told me to call the "Apple Center" and to get a quote from them regarding the cost of repair. Thing is, it's closed right now (after office hours) so I'll have to wait until the weekend. Meanwhile, I face scrutiny from my classmates. Oh well. Any other suggestions? Maybe using a hammer? :D
     
  5. NC MacGuy macrumors 603

    NC MacGuy

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    #5
    It must be worse than I thought:confused:
     
  6. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #6
    It's not INCREDIBLY horrifyingly dead-seriously damaged but when I try to close the lid one side is higher than the other...
     
  7. Sesshi macrumors G3

    Sesshi

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    #7
    Not if the choice of an Apple is dictated purely by the aesthetics.

    Fortunately due to the thicker skin, unlike the MBP the Air does not seem to fold at the drop of a hat - and that it requires something bordering on actual abuse to cause significant damage.

    To the OP, as above... unfortunately you're out of luck as far as an under-warranty repair is concerned.
     
  8. krye macrumors 68000

    krye

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    #8
    Denting an $1800 laptop is something you don't get over.
     
  9. iBlue macrumors Core

    iBlue

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    #9
    http://upc.*************/uploads/macros/thebagsarefalling.jpg

    :p

    Not sure this is worthy of an *EMERGENCY* title but I can understand being all sorts of annoyed by a dent in a new laptop. Don't take a hammer to it though.
     
  10. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #10
    I just realized that too... Maybe it was the panic that my $14900 laptop was no longer perfect. :p I can't change the stupid thread title though.
     
  11. NC MacGuy macrumors 603

    NC MacGuy

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    #11
    I've got a $2k + MBP w. dents. Hazard of airport bins I'm afraid. Not real bad, just little dents and scratches.

    But just like the LCD screen that shows up w. a red pixel - you can't take your eyes of it for a while.:eek:
     
  12. Sesshi macrumors G3

    Sesshi

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    #12
    If Apple can't help you, depending on where the damage is it will be possible to remove the visible dent, but it will undoubtedly require disassembly. The only problem (apart from warranty and leftover screws syndrome) is that as a 'dead' metal, once the shell of the MBA is dented to a sufficient level undenting it still leaves a weak spot.

    However, some people say that a dented aluminium something gives it character, that you actually use your gear instead of mollycoddling it - Just like some say for example that travel-worn Zero Halliburton cases for example look cooler.

    I would say that it's a catch-22 situation in that generally speaking you have to mollycoddle an Apple otherwise it does suffer from damage in everyday handling unlike most other quality laptops. I also personally think travel-worn Halliburton cases look like crap and replace the ones I use often as soon as is practical to do so (thankfully less frequently than an Apple notebook), but YMMV.
     
  13. iBlue macrumors Core

    iBlue

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    #13
    LOL don't worry, I was just ribbin' ya. :)
     
  14. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #14
    Photo time!

    I've now documented the damage...

    [​IMG]
    [​IMG]
    [​IMG]
    (Sorry for the big photos but attaching the files didn't work.)
     
  15. Sesshi macrumors G3

    Sesshi

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    #15
    Ooooo. Bad luck, that's defo not 'undentable' and warranty repair is also definitely out.

    Perhaps it's worth gently (and very slowly) bending up the upper shell a little, so that it doesn't place stress on the hinges over time.
     
  16. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #16
    Yeah, I'll try that.

    Thanks!

    Or I can just take it to the Apple Centre and get an estimate on how much it costs to fix...
     
  17. Sesshi macrumors G3

    Sesshi

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    #17
    That's the surest option for sure. I guess you'll have to see whether whatever they quote you is worth it. Hope you catch a break... Try and look your most pathetic :D

    [​IMG]
     
  18. tMac85 macrumors 65816

    tMac85

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    #18
    i was working my down the post and thought ' huh, it doesnt sound that bad, he will get over it'....then i got the huge picture, and my stomach flipped.

    that sucks man, sorry to see that. it would drive me crazy too. Think of it like your computer has more character than the rest! best of luck on getting it fixed!
     
  19. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #19
    Thanks, tMac!

    Do you guys think a puppy-dog look or a depressed look will do better?

    Right now I'm most worried about the hinges. The dent I can sort of live with, but if the whole screen falls off... would I get a free repair then? ;)

    EDIT: I just realized how the dent got there. I bought a case for the Air from the Authorized Reseller that I was talking about and I had it in my schoolbag. Today I dropped the schoolbag onto the concrete floor which (at our school) is inexplicably mixed with gravel or something. Just looked at the case and my schoolbag and sure enough, there is a small hole where the gravel pieces punctured through my bag and case and dented my Air. *sigh* I'm wondering if the school is willing to reimburse me.
     
  20. Sesshi macrumors G3

    Sesshi

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    #20
    If the screen falls off, it'd just be a bigger repair bill that you'd have to pay.

    I'd go for puppy dog - albeit without the crapping everywhere and licking people :p
     
  21. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #21
    :D AHAHAHAHAHAHA :D

    I, uh, personally believe, that, uh, like, my parents... will, like, totally kill me.
     
  22. Piarco macrumors 68030

    Piarco

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    #22
    Yeeesh - unlucky! Looks like it has taken a hell of a smack - not just dints, but seeminly actual cuts into the aluminium. It won't make you feel any better but that dinted 12" PB I mentioned was pretty much dinted in a similar fashion - in a neoprene sleeve in a bag, which I dropped suddenly. Unfortunately it happened to be a corner of a step :eek:

    I'd go with Seeshi's suggestion taking the hygene points to heart ;) :D
     
  23. keeper macrumors regular

    Joined:
    Apr 23, 2008
    #23
    May be this simple answer is

    You had an accident at home and see if your parents can claim off the home insurance??
     
  24. bartman-chinese thread starter macrumors member

    bartman-chinese

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    #24
    Is that legal?

    It happened at school though...
     
  25. Piarco macrumors 68030

    Piarco

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    #25
    If their insurance covers damage outside of the home (which mine does for my laptops & cameras) then it's completely legal - if they don't mind that is. May be worth exploring though.

    Once again, factor in the puppy dog eyes, and change the story to that you had your bag knocked off your shoulder by a random stranger ;)
     

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