EMERGENCY!!!! someone is using my email for Facetime and iMessage

[bobr1952]

you didn't turn off imessage and your apple ID is still associated with your old 4s.

Here is what you need to do, you need to remove the 4S from your support profile at this website.

https://daw.apple.com/cgi-bin/WebOb...618204c476572a1b5e5fb3518&path&language=US-EN

Log into your support profile, find your 4S and delete it so the association between your Apple ID and 4S are severed.

Thanks a lot for the link--I never really thought about that until I read this thread. I gave my old 3GS to my niece--but I noticed it was still registered under me so I just took it off--and added my 4S.

 

[Gemapple]

Hi guys
Exactly the same problem after selling my iPhone 4... But it doesn't appear in my support profile so will just changing my password for my apple ID be enough to do the trick do you think? Thanks!

 

[Night Spring]

you didn't turn off imessage and your apple ID is still associated with your old 4s.

Here is what you need to do, you need to remove the 4S from your support profile at this website.

https://daw.apple.com/cgi-bin/WebOb...618204c476572a1b5e5fb3518&path&language=US-EN

Log into your support profile, find your 4S and delete it so the association between your Apple ID and 4S are severed.

I'm not sure if taking devices off from the support profile does anything with regard to iMessage. I just logged in to our support profile, and it contains all iPhones we ever bought for our family, the majority of which are now associated with separate Apple IDs for iMessage purposes. So, the ID for the support profile is my partner's but my iPhone is tied to my Aplple ID. Were I to sell my iPhone, how does removing it from this support profile help disassociate it from *my* Appe ID? It does not compute...

 

[bogatyr]

you didn't turn off imessage and your apple ID is still associated with your old 4s.

Here is what you need to do, you need to remove the 4S from your support profile at this website.

https://daw.apple.com/cgi-bin/WebOb...618204c476572a1b5e5fb3518&path&language=US-EN

Log into your support profile, find your 4S and delete it so the association between your Apple ID and 4S are severed.

This is not tied to iMessages. Nor is the password. This is a common issue if you google for it - has been since iOS 5 when iMessages was released.

Some people believe it is tied to the ICCID from the SIM so when you reset your phone, if your SIM is still in it, iMessages ties itself to your account. People are able to "borrow" someone's SIM, pop it in their own iPhone, pull it out and return it, then receive that other person's iMessages. Even an Apple tech accidentally did this to a customer phone - Apple tech put his personal SIM in a customer's phone to run a test, then the customer's son received the techs iMessages later that night.

http://www.loopinsight.com/2012/02/02/reported-imessage-bug-is-not-a-bug-says-apple/

If you already sent out the phone - you could be SOL. If you still have a phone that you plan on selling (for anyone in the future), turn off iMessages, remove all your account info, pull your SIM, THEN factory reset the phone. Otherwise reports seem to indicate the phone may still receive your iMessages.

There is no concrete answer from Apple as to how/why this happens. There is no method to remove it other than having the phone in question toggle off iMessages/remove it/turn it back on. None.

 

[abaltz]

My husband has the same issue. We sold his iphone 4s on amazon.com. He cleared the phone & reset to factory settings & removed the SIM card before shipping. Today when he turned on imessage on his new iphone 5 so he can communicate with our son on his ipod touch, it said Kathleen was using his email for facetime. We figured out that this is the lady in TX that we sold it too. We are in FL. His iphone 4s isn't listed on his support page nor is his new iphone 5. No devices are listed. He changed his itunes password. Should this fix any issues? Don't want her getting his messages.