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Yes, that recovery key is a bad option to start with, IMO. I wonder if I could add myself as a recovery contact, as I have two phone lines on the same iPhone, however they share the same Apple ID, so not sure that would work. To ponder…
No, I think the recovery contact must have a different Apple ID.
 
Please keep me updated on your progress. It seems like one needs to reset the iCloud app for windows and re sync everything. She has 2 TB of stuff on there…
Correct. You need to sign out, delete the app, restart and install the new one from the app store. Sign in and you should be good.
 
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