iPhone 8(+) Encrypted backup problems

Discussion in 'iPhone' started by dawesie1, May 18, 2018.

  1. dawesie1 macrumors regular

    Joined:
    Feb 12, 2016
    #1
    New phone today, tried to restore it but informed that I need to enter a password I’ve never set. So I tried to reset settings etc and per google and tried again- nothing worked. Basically I cannot restore my most recent backup because I don’t have the non existent password, I can’t backup with encryption because I don’t have the password and can’t turn off encryption because I don’t have the non existent password.

    Am I now resigned to setting the thing up as a new phone and losing everything?
     
  2. Banglazed, May 18, 2018
    Last edited: May 19, 2018

    Banglazed macrumors 68020

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #2
    Yup, without the password you will not be able to use the backup. Did you try your Apple account password as the backup password in case you may have used it?

    https://support.apple.com/en-us/HT205220
     
  3. dawesie1 thread starter macrumors regular

    Joined:
    Feb 12, 2016
    #3
    I’ve tried many passwords!

    Also tried reset all settings which is supposed to work but all that did was ask for a new backup password twice and didn’t work when I entered it.

    How Apple has done so wellis beyond me when they have such awful inherent flaws.
    --- Post Merged, May 18, 2018 ---
    What is the difference between iTunes and iCloud backup? How much more will be restored by using iTunes?
     
  4. Shirasaki macrumors 604

    Shirasaki

    Joined:
    May 16, 2015
    #4
    There is no visually distinguishable differences between iTunes and iCloud backups. Regarding the password, you can try older Apple ID passwords. If you can backup to iCloud, don’t care much about iTunes backup.
    Not sure if you use Mac, but If you do, there is a chance that a backup password is stored in keychain. You can find it out.
     
  5. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    I do not think making you backup secure is an “awful inherent flaw”. It is a security feature. Forgetting your password for your back up is not Apple’s fault.

    If you still have you old phone, you can make a non-encrypted backup and use that, if not you are out of luck.
     
  6. dawesie1 thread starter macrumors regular

    Joined:
    Feb 12, 2016
    #6
    I Never set a password. That’s the flaw.
     
  7. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
  8. ericwn macrumors 68020

    Joined:
    Apr 24, 2016
    #8
    That is plain wrong. The default setting for this in iTunes is OFF - the user needs to actively opt in in order to use an encrypted password.
     
  9. mrochester macrumors 68000

    Joined:
    Feb 8, 2009
    #9
    Unfortunately it sounds like you’ve turned on the encrypted backup, created a password, and simply forgotten you’ve done it. Please take personal responsibility for your own mistakes.
     
  10. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #10
    You likely turned it on a very long time ago. The password is unique to the encrypted backup so it won’t be a phone or iTunes password.

    I set mine years ago.

    An iCloud back up is just a back saved to iCloud. iTunes is a back saved to your computer on iTunes.

    Functionality they are near identical. The difference is iTunes saves more stuff that iCloud will download fresh.

    Use the iCloud back up, delete the iTunes, and when/if you make a new iTunes backup and if you decide to encrypt it then save the password you make knowing you may not need to use it for years.
     
  11. dawesie1 thread starter macrumors regular

    Joined:
    Feb 12, 2016
    #11
    Woah, hang on there. I deliberately turned on encrypted backup and was absolutely not asked for a password.
    --- Post Merged, May 19, 2018 ---
    It won’t allow me to. I’m literally between a rock and a hard place; can’t login to restore it, can’t set a new one and can’t take off encrypted backup.
    --- Post Merged, May 19, 2018 ---
    I opted in to an encrypted backup, this I’ve not disputed. I absolutely did not set a password.
     
  12. EM2013 macrumors 68000

    EM2013

    Joined:
    Sep 2, 2013
    #12
    You can’t turn it on unless you set a password. Just cause you don’t remember setting a password, doesn’t make it apple’s fault.
     
  13. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    I am afraid you are wrong. Reguardless, it is done and over with at this point. Time to move on.
     
  14. mrochester macrumors 68000

    Joined:
    Feb 8, 2009
    #14
    Turning on encrypted backup means you have created a password.
     

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