Endless problems with MBP.

[jmcquillan]

G'day everyone

After buying my MacBook Pro in March 2011, I'm seeming to have endless problems with the laptop.

First of all the
-Power adaptor failed, quickly replaced June 2011
-Power adaptor failed, replaced again August 2011
-Power Adaptor failed, replaced November 2011
-Power Adaptor failed, March 2012. This time (finally) the Guy at apple said if it happened again, they'd finally have a look
-Power Adaptor failed, April 2012, a couple of weeks later, finally booked in for service, replaced MagSafe, Top case and Logic board (the last two just as precautions)
-Left speaker problems, a couple of days later, Apple simply forgot to plug it back in
-Crackling sound from inside laptop, August 2012, apple couldn't find what was causing it, they simply cleaned out the insides and gave it back, this fixed the problem... Temporarily, I took it back and they found a missing screw.
- Dodgy Disk drive, November 2012, jammed and destroyed a new DVD, which I happened to get for my birthday... A day before
- still Dodgy disk drive, the other day, jammed another DVD.

(Well done for reading all that.)
My question is that having a laptop bugged with so many issues, what would be the chance that if next time, something goes wrong, that (if I were to ask) they would replace the entire computer? It is still in the Apple store now getting the second disk drive fixed.

Thanks for anything posted!

 

[xShane]

Sounds like you purchased a cursed unit.

Statistically speaking: They make *thousands* and *thousands* of MacBook Pros. There will be a few that are going to be problem riddled. The majority will NOT. Seems like you got one that was :/

I would just request an entirely new laptop from Apple. They usually seem to have a pretty reputable customer service, and you have a strong case. Just by the history alone of that one laptop, it's almost guaranteed that you will experience more problems in the future (unfortunately).

 

[jmcquillan]

True, there's bound to be a dud in every thousand, thanks though, I'll ask about it when I go to pick it up (hopefully) this arvo.

 

[T5BRICK]

True, there's bound to be a dud in every thousand, thanks though, I'll ask about it when I go to pick it up (hopefully) this arvo.

Given the list of problems you've had with that laptop, I don't see them having a problem replacing it for you.

When I had a couple of repeated issues on a 2006 MBP, I finally asked them "what are my options?" They offered to fix it again or replace it. I chose the replacement and actually received a newer model.

 

[Koodauw]

I have owned numerous apple laptops, and one of them was similar to what you described. Apple replaced it. I would suggest calling customer service, explaining your story, and seeing what they can do.

Almost all of my other laptops have been great. Sorry to hear you got a bum unit.

 

[pcomac]

MBP get stuck

that sucks

 

[Pentad]

My last five MBPs (2006, 2008, 2009, 20011, 2012) have been perfect. I'm sorry to hear of your problems.


I would talk with Apple and see what they can do for you...


-P

 

[Brian Y]

You've had 3 "major part" repairs (top case/mlb, then the ODD, then another ODD).

They will usually consider replacing it on a case-by case basis after 3/4 major repairs, however, coupled with the fact you've had to take it back for technician error (which does happen, they're only human, and diagnostics wouldn't have picked up a speaker cable missing), I'd certainly ask them to - and I imagine they will.

 

[old-wiz]

others say 3 repairs to the same part.... a lot depends on Apple.