Enter key is stuck

Discussion in 'MacBook' started by ahostmadsen, Mar 10, 2016.

  1. ahostmadsen macrumors 6502a

    Joined:
    Dec 28, 2009
    #1
    My Enter key is stuck. It works, but it doesn't move and has to be pushed hard. Anything I can do myself? Of course, I can take it to Apple, but that is complicated after all. Can they replace just that key?
     
  2. JamesGoodman macrumors member

    Joined:
    Dec 3, 2015
    #2
    Still under Applecare? If so, you'll have it back in three business days. They will replace the keyboard, most likely. Good luck. By the way if you mentioned which MacBook I missed it.
     
  3. ahostmadsen thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #3
    Yes, rMB 12 still under AppleCare. Wish they could quickly just replace that one key
     
  4. JamesGoodman macrumors member

    Joined:
    Dec 3, 2015
    #4
    I understand. I am no expert, but from my experience last week with a stuck space key, I have a suspicion that the whole thing is one piece. I sent it in in the box they sent me on Friday morning, I had the computer back Tuesday by 10:00am. If I had sent it on a Monday or Tuesday, I probably would have had it even more quickly. I think the entire keyboard and top is one piece. My repair slip says: Top Case with Keyboard. For one stuck key. Good luck.
     
  5. April Knight Suspended

    Joined:
    Jul 24, 2011
    Location:
    Olympia, WA
    #5
    I had the same experience. The way it was explain dot me, they don't have a way to replace faulty keys for some reason, so they have to replace the whole keyboard. On the Retina Macbook, the keyboard is part of the top case, so then the entire top case has to be replaced. Seems kinda like an odd move to make with a new keyboard design, but I'm not upset to have a brand new top case on my Macbook!
     
  6. Willo34 macrumors regular

    Willo34

    Joined:
    Feb 5, 2015
    Location:
    Netherlands
    #6
    They cant replace individual keys, no. I know a company that does, but it's in Holland, so useless to you. They will replace the enitire keyboard. Just do it, you have AppCare.
     
  7. ahostmadsen thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #7
    So, I took it to the Apple Store. First, they wanted to send the computer to repair store. It would take a week. I cannot work without the computer, and I cannot just take a week vacation! They agreed to order the parts, and then they can fix in 3-5 days. Still bad. But I have an iMac, so I can organize my work so I can do all on the iMac.

    But still my fear with this case has come true. I really fear this low movement keyboard is very weak, and it might give users a lot of problems down the road. The smallest contamination getting into the keyboard can stop it working.
     
  8. johngordon macrumors 65816

    Joined:
    Apr 19, 2004
    #8
    Ours has the same issue. The K key seems to have it to, but intermittently. Sounds like we should get it fixed while its under warranty.

    What happens with something like this if a replacement keyboard develops the same issue a few months down the line?

    Is the replacement keyboard covered for another 12 months, or only til the end of the original 12 months?
     
  9. Glockworkorange macrumors regular

    Glockworkorange

    Joined:
    Feb 10, 2015
    Location:
    Chicago, Illinois
    #9
    My delete key was stuck. Still under warranty. Took it in and they sent it out to replace the whole keyboard. As another poster said, three days. Also, to my surprise, my machine came back with: 1) a new display, 2) a new logic board and 3) something called an "influx device flex cable."

    Problems they identified that I did not notice/know about when I brought it in? "Memory errors/Not Recognized;" "Anti-Reflective Coating Delamination and "Cable Causing Issue."

    This is part of why you spend the extra money for Apple products---the service.

    Edit: It's my understanding if a single key needs to be replaced, off it goes for a whole keyboard replacement.
     
  10. Willo34 macrumors regular

    Willo34

    Joined:
    Feb 5, 2015
    Location:
    Netherlands
    #10
    Correct. They replace the whole keyboard. Apple doesnt bother with individual keys.
     
  11. ahostmadsen thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #11
    So, I got it back from repair. Took two days, which fortunately coincided with my vacation. And yes, they replaced the whole "top cover" for the partially stuck enter key.
     
  12. sasha.danielle macrumors regular

    Joined:
    Mar 15, 2015
    #12
    I had two keyboard replacements on my machine. Both times I had to drive in to the nearest city (two hours away) twice (once to drop off and once to pick up). I was not impressed. I had the same problem with keys. More often they were at the bottom of the keyboard (i.e. the spacebar) or the left or right side (return, shift, etc.) We determined it's actually not a mechanical problem per se but actually very small debris which gets under there. I was skeptical when they told me this, but it's true. Since taking precautions I haven't had an issue I couldn't remedy.

    1) I always blow debris off the top of the keyboard before wiping. Wiping can force debris into the key holes. This is a good practice for any keyboard, but especially here.
    2) Be careful. Don't eat around the machine. In general I think this is a good idea too. People who eat around their machines often have gross machines. Also, on a more health related note, I feel it's just good practice to be more mindful when eating anyway. When I eat a meal, I try to only be doing that. Scarfing down food while plowing through youtube vids isn't good for you. We should be more conscious of when and how we eat. [End rant]
    3) If a key does stick, flip the machine over and flick the key a bunch of times with your finger. Since I realized I could do this I have not had a key that cannot be fully remedied--though I assume too, if you let it get bad enough, perhaps it could become too far gone.

    I flat out love this keyboard, but it's not perfect. I hope Apple improves it in subsequent generations. This keyboard problem seems too common.
     
  13. ahostmadsen thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #13
    Well, now on the new keyboard Apple installed, the space key doesn't really work! When I press it with the right thumb, it often misses it. I guess I press it on the very edge, but it worked with my previous keyboard. Now I often miss spaces.
     
  14. sasha.danielle, Mar 29, 2016
    Last edited: Mar 29, 2016

    sasha.danielle macrumors regular

    Joined:
    Mar 15, 2015
    #14
    There's stuff under the key. I guarantee it.
    --- Post Merged, Mar 29, 2016 ---
    Flip the machine upside down and flick the key a bunch.
     
  15. No-Me macrumors 6502a

    Joined:
    Jul 3, 2011
    Location:
    Rotterdam
    #15
    I had the same when I got my MacBook last year, Apple replaced the entire MacBook 7 times, and only the 8th one had a faultless keyboard, but it's a matter of time until this one also starts to act up. I hope that in the next generation they will find a way to put the same keyboardmechanism in the macbook as they have in the Magic Keyboard. That's a lot better.
     
  16. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #16
    I know each store is different, but they just gave me a new computer when I had a stuck delete key. I was in the same situation as you. It is my work computer.
     
  17. Wowereit macrumors 6502a

    Joined:
    Feb 1, 2016
    Location:
    Germany
    #17
    Display, logic board, upper half of the case (keyboard) and a cable.
    So the only thing left from your Macbook are SSD, battery and the bottom plate?
     
  18. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Enjoying Better Things
    #18
    SSD is part of the MLB on the rMB.

    Q-6
     
  19. ahostmadsen thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #19
    Now the space key seems to work better. Perhaps it needed some work out to get rid of some stiffness? Or perhaps I got used to hitting the space key in a different manner.

    But I still fear that the keyboard is a weak link in the MacBook that will give a lot of problems to a lot of users a few years out.
     

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