Yes, rMB 12 still under AppleCare. Wish they could quickly just replace that one keyStill under Applecare? If so, you'll have it back in three business days. They will replace the keyboard, most likely. Good luck. By the way if you mentioned which MacBook I missed it.
I had the same experience. The way it was explain dot me, they don't have a way to replace faulty keys for some reason, so they have to replace the whole keyboard. On the Retina Macbook, the keyboard is part of the top case, so then the entire top case has to be replaced. Seems kinda like an odd move to make with a new keyboard design, but I'm not upset to have a brand new top case on my Macbook!I understand. I am no expert, but from my experience last week with a stuck space key, I have a suspicion that the whole thing is one piece. I sent it in in the box they sent me on Friday morning, I had the computer back Tuesday by 10:00am. If I had sent it on a Monday or Tuesday, I probably would have had it even more quickly. I think the entire keyboard and top is one piece. My repair slip says: Top Case with Keyboard. For one stuck key. Good luck.
My delete key was stuck. Still under warranty. Took it in and they sent it out to replace the whole keyboard. As another poster said, three days. Also, to my surprise, my machine came back with: 1) a new display, 2) a new logic board and 3) something called an "influx device flex cable."My Enter key is stuck. It works, but it doesn't move and has to be pushed hard. Anything I can do myself? Of course, I can take it to Apple, but that is complicated after all. Can they replace just that key?
I had the same when I got my MacBook last year, Apple replaced the entire MacBook 7 times, and only the 8th one had a faultless keyboard, but it's a matter of time until this one also starts to act up. I hope that in the next generation they will find a way to put the same keyboardmechanism in the macbook as they have in the Magic Keyboard. That's a lot better.Well, now on the new keyboard Apple installed, the space key doesn't really work! When I press it with the right thumb, it often misses it. I guess I press it on the very edge, but it worked with my previous keyboard. Now I often miss spaces.
I know each store is different, but they just gave me a new computer when I had a stuck delete key. I was in the same situation as you. It is my work computer.So, I took it to the Apple Store. First, they wanted to send the computer to repair store. It would take a week. I cannot work without the computer, and I cannot just take a week vacation! They agreed to order the parts, and then they can fix in 3-5 days. Still bad. But I have an iMac, so I can organize my work so I can do all on the iMac.
But still my fear with this case has come true. I really fear this low movement keyboard is very weak, and it might give users a lot of problems down the road. The smallest contamination getting into the keyboard can stop it working.
Display, logic board, upper half of the case (keyboard) and a cable.sent it out to replace the whole keyboard. As another poster said, three days. Also, to my surprise, my machine came back with: 1) a new display, 2) a new logic board and 3) something called an "influx device flex cable."
Now the space key seems to work better. Perhaps it needed some work out to get rid of some stiffness? Or perhaps I got used to hitting the space key in a different manner.Well, now on the new keyboard Apple installed, the space key doesn't really work! When I press it with the right thumb, it often misses it. I guess I press it on the very edge, but it worked with my previous keyboard. Now I often miss spaces.