Enter login details for 'Mail' account

Soundburst

macrumors 6502a
Original poster
Oct 4, 2006
691
20
Hey everyone,

My outlook account is asking for details every time I open the mail app. I enter the password and this is the screen I get.

Anyone know how to get past it ?

IMG_8288.PNG
 

skinned66

macrumors 65816
Feb 11, 2011
1,350
1,209
Ottawa, Canada
I gave up a while ago. All of my iOS devices started this nonsense for my outlook.com accounts this morning. One is on the latest beta the rest are behind the official release channel a point release or two.

EDIT: I can at least tell you that the classic remove/re-add fix doesn't work. I added the account as "Other" and I at least get my inbox, but that's it. Only "Mail" and "Notes" sync now instead of Contacts, Calendars, Reminders and Notes. It's still using IMAP because I have POP access disabled for all of my Outlook accounts.

FURTHER EDIT:
It's an outage, despite the page showing the service is status is up. You can either sit tight or if access is important try my workaround above and see if it works for you.
https://portal.office.com/servicestatus

Click "Show More" said:
Title: Unable to access mailbox

User Impact: Users may be unable to connect to the Outlook.com service.

Current status: We've determined that a subset of authentication infrastructure became degraded. We've rerouted traffic to alternate, healthy infrastructure and are monitoring the service for recovery.

Start time: Tuesday, March 7, 2017, at 10:57 AM UTC

Next update by: Tuesday, March 7, 2017, at 4:00 PM UTC

---

Title: Unable to access mailbox

User Impact: Users may be unable to connect to the Outlook.com service.

Current status: We're investigating an issue in which some users may be unable to access or use Outlook.com services or features. We'll provide an update shortly.

Start time: Tuesday, March 7, 2017, at 10:57 AM UTC
 
Last edited:

m4v3r1ck

macrumors 68020
Nov 2, 2011
2,341
355
The Netherlands
I'm having that issue since today too. I have 2-way verification, but the login cycle - using the MS Authenticator iOS app - doesn't seem to complete to 100%!

Cheers
 

skinned66

macrumors 65816
Feb 11, 2011
1,350
1,209
Ottawa, Canada
I turned two-factor off and it doesn't seem to help. I had to to completely bypass that Outlook.com login page to get my inbox working.
 

Soundburst

macrumors 6502a
Original poster
Oct 4, 2006
691
20
The service page says the problem is fixed but people are still having issues http://outage.report/outlook

I dumped my accounts and set them up as Exchange instead of Outlook. Problem solved.
I managed to log in after all. But now it's saying the account has no password in my settings app. When you go into the outlook account settings the password field is completely gone lol.
 

sbailey4

macrumors 68040
Dec 5, 2011
3,746
1,923
USA
I managed to log in after all. But now it's saying the account has no password in my settings app. When you go into the outlook account settings the password field is completely gone lol.
It was a Microsoft issue and didnt really need to do anything to phone. However lots of folks reporting phones not working even after PC's were. Most seem to have been monkeying with the settings and passwords etc. I would try and delete the acct from the phone, reboot, then add the acct back. A LOT of users were able to get things working by selecting Exchange instead of Outlook.com as the acct type when adding your outtlook.com address.
 

joec1101

macrumors 6502a
Jun 29, 2010
508
43
So Cal, USA
I get this annoying issue occasionally. It's only on my outlook.com account. I'm guessing it's a MS issue and not an Apple or iOS issue at all.
 
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