Entourage problem (set up)

Discussion in 'Mac Apps and Mac App Store' started by omeletpants, Jan 13, 2007.

  1. omeletpants macrumors regular

    Oct 21, 2005
    I recently switched from a year old G5 to a new Intel based G5. I have been running a legally purchased copy of Office For Mac and installed it on the new computer. When I try to open Entourage to set it up I get the following message: "This identity cannot be opened with this version of Entourage". Anyone have any ideas. Thanks
  2. rstorm macrumors regular

    Oct 26, 2006
    Grand Rapids, MI
    Intel G5??? Let us know your setup...be specific
  3. omeletpants thread starter macrumors regular

    Oct 21, 2005
    2.16 duo core, 1 gb ram. Mac OS 10.4.7
  4. iSaint macrumors 603


    May 26, 2004
    South Mississippi y'all, near the water!
    I wonder if you need to run an update to see what fixes make it work on the Intel machine? Did you use Migration Assistant to make the move?
  5. omeletpants thread starter macrumors regular

    Oct 21, 2005
    Called Microsoft and the trial version of Office for Mac is what is causing the problem. Removed all existing Office files and re-installed and it's fixed. Thanks to everyone.
  6. Le Big Mac macrumors 68030

    Le Big Mac

    Jan 7, 2003
    Washington, DC
    This also happens if you try to use an identity from the most up-to-date version with one of the slightly older versions of Entourage 2004. I think when they went to update 11.2 it happened. I tried to copy the identity to a computer with a non-updated version, and got this message.

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