Entourage: Won't Delete E-Mail

Discussion in 'Mac Basics and Help' started by MadDog31, Apr 27, 2008.

  1. MadDog31 macrumors 6502a

    May 20, 2007
    I have an issue that I've tried to figure out but just can't find a solution.

    I have an e-mail received a while back that was partially downloaded (half an envelope icon), and it won't delete. The message isn't on my Gmail Web client, and it won't delete in Entourage because it says the message header isn't on the server. I've tried creating a rule that deletes it but that doesn't work either.

    Anyone have a solution?
  2. yadmonkey macrumors 65816


    Aug 13, 2002
    Western Spiral
    Have you tried rebuilding the Entourage database? To do so, hold down option while starting the program to get to the database utility.
  3. MadDog31 thread starter macrumors 6502a

    May 20, 2007
    Sorry to revive this relic, but I tried rebuilding several times to no avail. It's bugging me I can't get rid of this e-mail from inside Entourage.
  4. MacHappytjg macrumors 65816

    Mar 24, 2008
    reinstall it ?
  5. FilipH macrumors regular

    May 19, 2008
    Apple Land
    Delete your account in entourage, and the re-create it + download all your messages from gmail again ?? Basically a reinstall like mentioned above.
  6. MadDog31 thread starter macrumors 6502a

    May 20, 2007
    Deleting the account and setting it up again worked great. Thanks for your quick help!
  7. Paul Henry macrumors newbie

    Oct 8, 2009
    How I rebuild Entourage 2008 on a Mac with a Gmail POP account

    (you can delete any emails that are undeletable and generally speed things up)

    1. In Finder: Office 2008 Identities: Main Identity: make a copy of Signatures – keep it somewhere else under a different name (Signatures copy is ok).

    2. As an extra precaution, in Entourage: Tools: Accounts: double-click on Gmail (POP), then take 5 screenshots:
    a. Account settings;
    b. ditto but first click on advanced receiving options;
    c. ditto but first click on advanced sending options;
    d. Options;
    e. Mail Security.

    3. In Entourage: File: Export: Items to an Entourage archive, it will be: Main Identity.rge – make sure there are ticks in Mail, Local Contacts, Local Calendar Events, Tasks, Notes. Select: No, keep the items in Entourage after they are exported.

    4. Quit Entourage.

    5. In Finder: Office 2008 Identities: drag Main Identity to the bin (but don't delete it yet).

    6. Launch Entourage, quit Entourage.

    7. In Finder: Office 2008 Identities: Main Identity: delete Signatures and insert Signatures copy, change its name (back) to Signatures.

    8. Launch Entourage and File: Import: Entourage information from an archive or earlier version:
    Click on the arrow keys (bottom right);
    select Entourage archive (.rge);
    select the Main Identity.rge you exported in step 3.

    9. In On My Computer (all your email folders) select and move all emails to their correct folders and delete only empty / surplus / duplicate folders – any undeletable emails should now be deletable.

    10. If you need to set up your email account again, in Tools Accounts: select new POP mail account and configure manually using the screenshots from step 2.

    11. Check all is working ok, empty the bin, set Preferences.

    12. As an extra refinement check that Main Identity does not include surplus old database files, you can drag those to the bin. I keep spare copies of Main Identity in Office 2008 Identities, and copies of Main Identity.rge and Signatures in my Dropbox folder, just in case.

Share This Page