Entourage won't open...

Discussion in 'Mac Apps and Mac App Store' started by Fiercehairdo, Dec 19, 2007.

  1. Fiercehairdo macrumors member

    Joined:
    Dec 19, 2007
    #1
    I received some dodgy spam email yesterday that wouldn't display in the preview pane. It caused errors and forced Entourage to quite.

    Now I can't get Entourage to load at all!! It begins to launch the programme and then quits before its even loaded up. I get a warning message announcing "The application Entourage quit unexpectedly".

    I desperately need to access the information within Entourage.

    What can I do to get it going again or at least access the info somehow?
    I'm on Entourage:Mac V.X :(
     
  2. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #2
    Try holding down the Option key while launching the program and rebuild the database.
     
  3. Fiercehairdo thread starter macrumors member

    Joined:
    Dec 19, 2007
    #3
    Yeah, I tried this several times. Didn't work.


     
  4. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #4
    Try this

    Find the com.microsoft.Entourage.plist file and move it to the desktop. Then try launching it. If it doesn't work, put it back.
     
  5. Fiercehairdo thread starter macrumors member

    Joined:
    Dec 19, 2007
    #5
    Tried that. Still no joy I'm afraid. I fear the database may be corrupt. Is there any software to retrieve info from a corrupt database?


     
  6. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #6
    Sorry, I got nothing else for you.

    As a last stab, have you restarted and then tried repairing the database?
     
  7. MKnight macrumors regular

    MKnight

    Joined:
    Oct 15, 2007
    #7
    Try going into Applications and double click on 'Microsoft Autoupdate' and check for any patches.

    If you installed Entourage after installing Office 04, you will need to reapply ALL the patches to get it to work again...

    Let me know if this resolves your issue!
     
  8. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #8

    Still worth a shot I think.
     

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