Yes Dell has in home service - but how trained are their service techs? I and several friends have had techs who knew very little - one tech was going to over write the good drive on my Raid zero setup - second drive was bad. I had to have a temper tantrum for him to stop and then I made him call to Dell to verify I was right = and I was! He left mad but I had my data. Darlene
It can vary widely. Some are excellent, others, well... not so much. Your location has a lot to do with it, as does the service provider, and the problem. Once you put in a call, the service provider contacts their techs, who agree/disagree to take the job based on the problem, and the payment amount.
For the low paying (less desirable stuff), the best techs tend to avoid it, as the provider company (who Dell, HP,... hires for the calls), tends to rip them off.
Location comes into this, as they're usually stuck paying their own fuel,... (tend not to get any reimbursement for travel expenses, even if its outside their normal service range).
It gets complicated, but if you're curious, look up a company called Barrister Global Services (
example). They tend to make their real profits off the backs of their techs due to all the methods they've in place to rip them off.
