Erasing my iPhone 5 error

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ObuckiO, Jan 10, 2015.

  1. ObuckiO macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    Ohio
    #1
    Verification Failed: An SSL error has occurred and a secure connection to the server cannot be made.

    I am trying to give my iPhone5 to a friend, which has been off since last Aug. I got my new 5s(Verizon) and never erased the older one, but after putting in my password and trying to Erase all content and settings, it says above message.

    I can and have hooked it up to iTunes(which still reads it and asked if I wanted to update), but kinda lost on what to do.

    If it helps: I'm not on a Wifi signal, I haven't called Verizon to see if it's unlocked or even if I need to.

    Thanks for any advice or guidance.
     
  2. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #2
    Open iTunes. With your phone connected to your computer put it in DFU mode (Google how to do that). When iTunes detects your iPhone in recovery mode do an Update and Restore.

    The phone will be wiped clean as if brand new.
     
  3. ObuckiO thread starter macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    Ohio
    #3
    OK, Thanks a bunch. I seen that video, but wasn't sure if that's what I needed to do.
     
  4. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #4
    if the error , " Verification Failed: An SSL error has occurred and a secure connection to the server cannot be made. " is being made by iTunes or the phone it could mean that something is interfering with the connection to "gs.apple.com". a common step of people who jailbreak is to block access to "gs.apple.com" so iPhone firmwares can't be verified.

    i believe that this error could also occur if you are using double nat.



    recommend trying a different sim card

    it might need a live sim and you tried your deactivated your verizon sim??

    or maybe theres a problem between verizon and apple.com

    or try an entirely different network or wifi network when doing an erase
    have the apple store perform the reset for you, they will do this free of charge

    other then that, as long as your internet or the wifi network can reach "gs.apple.com" , you should be able to DFU reset the iPhone successfully. also go to www.cloud.com and make sure that iPhone is no longer on your account

    if you go to www.icloud.com and look at find my iPhone, you should be able to click on all devices and see no evidence of that iPhone being there.

    also go to https://www.icloud.com/activationlock/ to check to make sure your iPhone is okay to be activated

    if all else fails, and you give up, like for example, lets say the phone is totally broken and you bent the iPhone, because unbox therapy told you, as long as you erase and remove the iPhone from www.icloud.com thats good enough, if it ever does turn on, it will just self destruct as soon as it can connect to the internet.
     
  5. ObuckiO thread starter macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    Ohio
    #5
    It worked in DFU mode as suggested. Although, I was coming back to ask about any other steps to assure my phone was completely erased and seen the iCloud suggestion.
    Do I have to do anything special with iMessage also? Or, should I call Verizon to erase anything? I was planning to take SIM card and let friend worry about that issue.
     
  6. ObuckiO thread starter macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    Ohio
    #6
    Thanks for the extra input. I did go to iCloud and see the device(wasn't active), but I removed it from the account. Plus the iPhone4 I gave away a couple years ago. So I think I'm good on a full delete. Cheers.
     
  7. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #7
    yeah. if you switch iMessage you should use the tool
    https://selfsolve.apple.com/deregister-imessage

    if your just simply moving one sim card to another phone, you might not need to use the tool , but what the heck

    maybe deregistering makes apple stop looking for your old sim card or old imei but i have no proof of that, that is just speculation


    i was switching sims from a standard sim on h20 to a nano sim on h20 (3gs to 5) and i had to wait almost 4 hours for imessage and facetime to reactivate.



    don't give him the sim, its best to destroy the sim card if its not being used anymore

    i went to amazon and got a couple 1 cent sims like h20 wireless and simple mobile and gave them away with some phones i sold on eBay hah
     
  8. ObuckiO thread starter macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    Ohio
    #8
    I'm not using the old SIM card at all. I plan on destroying it. However, the iMessage link you gave is hard to say if I need. As you probably know, It ask's for the phone number you want to erase, and that's the same number I use with new phone. I don't know how to approach this step or if I need the extra step since I'm taking the Sim anyway.

    If it sounds like i'm good to go, I appreciate the detailed advice you gave for future know how and maybe aiding if it occurs to someone else I know.

    Good post, Thanks.
     
  9. chrfr macrumors 603

    Joined:
    Jul 11, 2009
    #9
    Whether you're keeping an old SIM or not doesn't matter. If you're moving that number to a non-iPhone, you should deregister it. iMessage is tied to the number, not a given SIM.
    In any case, you can't hurt anything by deregistering it.
     
  10. ObuckiO thread starter macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    Ohio
    #10
    I included that I now have an iPhone5s(new sim included). I have had the same number for 10yrs(Verizon). I was referring to the link asking to deregister the number that is still being used. If I put my number in the link, wouldn't that effect my iPhone5s and the older iPhone5 at the same measure? I assume yes.

    There's no obstructive switching of carriers, numbers or sim transfers. I can't possibly think why anything should go to this old phone after the steps I was instructed to do. But, I'm not doubting your comment, or unthankful for the input, although, I am not in the scenario(I assume) you think I am referring to.

    Very appreciative for the help though. Thanks, chrfr.
     
  11. chrfr macrumors 603

    Joined:
    Jul 11, 2009
    #11
    Oh, I missed that. Then in that case, nothing to worry about. Even if you did deregister your number, you could simply turn iMessage back on at the device.
     
  12. ObuckiO thread starter macrumors regular

    Joined:
    Dec 9, 2011
    Location:
    Ohio
    #12
    That's the answer I wondered about. Great thanks, chrfr.
     

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