Error -42408 After Re-Installing iTunes 10.7 - Tried Everything?

Discussion in 'Mac Apps and Mac App Store' started by MsDalfo, Jul 31, 2013.

  1. MsDalfo macrumors member

    Joined:
    Sep 25, 2012
    Location:
    Texas
    #1
    So I updated my Mountain Lion OS recently, and I guess I wasn't paying attention to the App Store, but it also brought with it iTunes 11 (which I, like many, have been meticulously avoiding since it came out). Using Time Machine, I reverted back to the older version.

    I now get the -42408 Error upon opening iTunes. I have some songs I've downloaded from iTunes for free due to a "sampler" I got at Austin City Limits a few years running, and it's pretty a pretty good music mix, so I'd be sad to never be able to access it again. All my other music is ripped from CDs/records or from CD Baby, etc (seriously).

    So the issue is that these songs were downloaded back when I had my Apple ID associated with my university email address. I have since graduated, so I changed the email address to a personal Gmail account. I no longer have access to that email account as it no longer exists, and entering the password for that account doesn't work either (and neither does trying to retrieve the "forgotten" password; it's saying my birthdate is wrong).

    The weirdest thing is that I only am having this issue NOW, but did not have an issue transferring the music from my MacBook Pro to this iMac earlier this year.

    So...
    x Deleting the SC folder does not fix it
    x Clearing the email field, entering my new email and password does not work
    x Entering the old password associated with the old account does not work
    x Clicking "I forgot my password" does not work
    x I cannot ask iTunes support for help; this iMac was bought through the refurb store and I didn't not get Apple Care so it's out of that "care period" (although I JUST realized that my phone is less than a year old, so I'm going to try with that serial number)

    Am I ***** outta luck, here?

    The other option is to scrub the music of the DRM data, but I'd rather not do that unless absolutely necessary. I mean, I got this music through legal means; I should not have to do something illegal to get it back. I see a lot of those kind of programs for PC, and I do have Bootcamp, so that is preferably my last resort.

    Thanks for any assistance!
     
  2. MacTech68 macrumors 68000

    MacTech68

    Joined:
    Mar 16, 2008
    Location:
    Australia, Perth
    #2
    According to Apple, the -42408 refers to missing resources in iTunes.

    Rather than using Time Machine, get the iTunes 10.7 installer from Apple:

    http://support.apple.com/kb/DL1576

    Delete just the iTunes application first.

    Hope it works.
     
  3. MsDalfo, Jul 31, 2013
    Last edited: Jul 31, 2013

    MsDalfo thread starter macrumors member

    Joined:
    Sep 25, 2012
    Location:
    Texas
    #3
    I tried doing that before, and it just jacked up my library files (even though I saved them). Won't I lose all of my playlists, etc? It makes me nervous.

    -42408 likely refers to the lack of permission to play those "Purchased ACC" files. I could be wrong, but that's what my couple-hours of googling last night showed, and since I don't have access to them, it makes a lot of sense.

    Edit: Just tried it for ***** and giggles, and it cocked up my library files (claimed they were made in a newer version, and then they just prompt you to download iTunes 11 to "fix it"), and I STILL got the damn error. Reverted back again with Time Machine.
     
  4. MsDalfo thread starter macrumors member

    Joined:
    Sep 25, 2012
    Location:
    Texas
    #4
    Scheduled a call with Apple tonight at 10 PM under my phone's serial number. And the email to Apple Support came back with "You've tried all of the troubleshooting we usually tell people, please call."

    I'll post my results for future search-engine people who have run into the same problem as me.
     

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