Error: Account Unable to Be Verified

Discussion in 'iPhone Tips, Help and Troubleshooting' started by LillieDesigns, Mar 14, 2008.

  1. LillieDesigns macrumors 6502

    LillieDesigns

    Joined:
    Oct 18, 2005
    Location:
    Los Angeles
    #1
    "Please disconnect your iPhone and go to an ATT store."

    I'm trying to add the phone to an account I opened yesterday. The people at ATT on the phone couldn't help me. Anyone else have this problem and figure otu a way to fix it?

    My number was ported form Sprint; I don't know if this makes a difference.
     
  2. LillieDesigns thread starter macrumors 6502

    LillieDesigns

    Joined:
    Oct 18, 2005
    Location:
    Los Angeles
    #2
    The second half of my problem is this. They applied a discount to the account due to the account holder being a nurse, but now I think I am placed under a business plan. I suspect this may have something to do with it not allowing me to add a phone.

    I am trying to add an iPhone to the account (which is a family plan with 24% discount) and keep my current cell number (which is currently with Sprint).

    II think in this situation, the iTunes process is more of a burden than a convenience and ATT's only tips were to "call Apple" (which told me it was on ATT's end and to "make sure I entered the correct info more than once" (which I did about 35 times already).

    Nothing is ever easy.
     
  3. BaronvdB macrumors 6502

    BaronvdB

    Joined:
    Oct 22, 2007
    #3
    i switched from Verizon and got a business plan with at&t...what a nightmare...they have no idea what to do when dealing with a business plan...i'm still trying to get it straighten out.
     

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